Operations Assistant, London & NYC

Job Title: Operations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location: London & New York*

Position Type: Full Time

Salary: Experience dependent

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.


Applications close: 15th December 2018

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and an office in New York. We are on the hunt for two new Operations Executives – one in London and one in our growing team in New York.

The Operations Assistant act as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the new Operations Assistant will play a key role in developing Black Tomato’s growth in the UK or US and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the client relations/loyalty team to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Competitive salary
  • Generous holiday and leave allowance plus birthday off
  • Target-based bonus
  • Pension scheme (UK) / access to health cover (US)
  • Travel opportunities for work to include one FAM trip per year
  • Contributions to personal ‘Travel Pot’
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected]

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