"Bond. James Bond." So goes one of the most memorable lines in cinematic history, during the opening scenes of Dr. No (1962) – in an elegant casino whose interiors were inspired by London's Les Ambassadeurs. A Bond assignment always begins in the 'big smoke'.
“The proper function of man is to live, not to exist”. So remarks M, quoting Jack London in No Time To Die (2021). London – the ‘old smoke’ – has made an appearance across countless iterations of 007. To give you the measure of his sometimes home, we’ll escort you around the city in your own chauffeured, 1960s Aston Martin DB5 or Range Rover. Your itinerary? No. 4 Whitehall Court (home to the original MI6), which made an appearance in No Time To Die (2021). You’ll visit the Spring Gardens safehouse where Bond goes to ground with Madeleine Swann (Spectre, 2015), Parliament Street – where he pursued Silva (Skyfall, 2012) – and Vauxhall Cross, the current home of MI6 (which made a memorable appearance in The World Is Not Enough (1999)). Cap things off with a martini at the world-renowned DUKES Bar. And much, much more.
In Bond’s merciless world, one must learn to fight – and to fall – with effortless ease. After all, as Scaramanga chillingly declared, this is nothing less than a “duel between titans” (The Man With The Golden Gun, 1974). To prepare you for the life of a secret agent, we have arranged a unique opportunity for a private training session with Lee Morrison – the accomplished stunt coordinator who has worked on the last five Bond films, including the unforgettable Matera chase scene from No Time To Die (2021), which would normally be inaccessible. Together, you’ll perfect the pugilistic arts of falls and fights, all the while hearing anecdotes of how Bond’s most famous escapades were brought to life on the big screen.
Q’s contagious enthusiasm is evident when he first introduces the iconic Aston Martin DB5 to Bond in Goldfinger (1964), stating, “now this is one I’m particularly keen about”. The British car manufacturer’s legendary heritage goes back to 1913 and has – for the long life of the franchise – been deeply associated with 007. In this exclusive experience, we’ve arranged for private access to Aston Martin Works – a site that is typically inaccessible to the general public. You’ll go behind the scenes and under the hood of this functioning workshop; seeing – first hand – how their cars are built and painstakingly restored. The DB5 – of course – will take centre stage. “I never joke about my work, 007”, Q concludes.
“I sized you up the moment we met.” So remarked Vesper to Bond in Casino Royale (2006) having arranged a tailored suit for him. And to get the measure of 007 yourself, you’ll join a personal stylist and Black Tomato guide on a sartorial tour of London’s St. James; a district that embodies the classic, vigorous glamour of Bond. Each of the stores – including N.Peal, Lock & Co., Turnbull & Asser, Crockett & Jones, and Floris – have close relationships with the Bond films, holding special collections and signature items to peruse. This includes pieces that have appeared in the movies themselves – including items inspired by the films: from the shirt worn by 007 in Dr. No (1962), ties inspired by Tomorrow Never Dies (1995), and shoes custom-made for Bond in Skyfall (2012). At each location, you will be hosted by the store’s representatives – all of whom have supreme knowledge of 007’s wardrobe.
A sleek, black craft leaps from the flaming detritus of MI6. Here, along the span of the ancient Thames, Bond made his iconic pursuit of Cigar Girl in The World Is Not Enough (1999). Fittingly, you’ll board the very same craft – a Superhawk 34 – that Cigar Girl piloted in the movie; cruising past landmarks such as the Houses of Parliament, St. Paul’s, and the Millennium Dome that provided the backdrop for this most dramatic chase. You can be joined by Sarah Donohue, Cigar Girl’s stunt double, who’ll give you the inside scoop on how this exhilarating sequence was brought to life. For the bold, we can simulate your own high-speed chase scene – and you’ll have the option for our own film crew to capture it, for posterity, with a drone. Roll cameras.
This renowned members-only gambling club – in resplendent Mayfair – inspired the location where the world first met James Bond in Dr. No (1962), and where he delivered that most unforgettable of lines: “Bond. James Bond”. Naturally, we will take you for a private, behind-the-scenes tour as a guest of honour. First, cocktails and canapés in the library. Next, a visit to the Marble Room (which inspired the casino set for Dr. No). Your finale? An expert-led private baccarat lesson. From here, you can try your luck – and your wits – or continue to dinner, be it at the club restaurant (No. 6 Hamilton Place) or any other London venue of your choice. This singular access has been arranged exclusively for Black Tomato.
Drawing on his pipe, M puts it bluntly: “if you carry a 00 number, it means you’re licensed to kill – not get killed”. For Bond, this has always meant finding the right tool for the job – be it a suitcase with hidden compartments or a watch with ingeniously unexpected properties, or a weapon disguised as a camera. In a fashion befitting Q Branch we’ve arranged ultra-exclusive access to handle these iconic props – an exclusive to Black Tomato. Your quartermaster briefing will be led by Joss Skottowe, director of The Armoury Department (who have managed and maintained 007’s prop weapons for two decades) and Meg Simmonds, Archive Director for EON Productions. This is a staggeringly unique opportunity to hold the history of James Bond in your hands. “How original”, as Bond remarks. “What will they think of next?”
Given that Bond is a character synonymous with speed and power, it is only fitting that we take you to the Land Rover Experience Centre at the private estate of Eastnor Castle. Travelling from London by helicopter, you’ll feel the thrill of a specially curated driving adventure at a site famed for its extreme, challenging terrain. Your vehicle? The Land Rover Defender that made its muscular appearance in No Time To Die (2021). Around you – 5,000 acres of estate to explore. Lunch will be served at a scenic spot along your route. Exclusively for Black Tomato, your day will end with a dynamic high-speed drive experience – not otherwise available to visitors. You’ll put pedal to metal in the style of 007 – alongside an expert technical driver. As Bond observes to Q, “you’d be surprised the amount of wear and tear that goes on out there in the field” (Goldfinger, 1964).
The Old Royal Naval College, Greenwich, has a deep resonance with 007 – being the naval training centre where a younger Bond would have studied, prior to joining MI6. This UNESCO-listed heritage site itself has a rich filmmaking history – not least its sombre appearance in Skyfall (2012). Arriving in this historic London neighbourhood, you’ll gain behind-the-scenes access to numerous Bond locations. Typically closed to visitors, we’ve also arranged exclusive access to the Queen Mary Dome – you’d be one of the first members of the public to do so. To help illuminate Bond’s Greenwich, you’ll be joined by Luke Flynn – Greenwich’s Estate Operations Manager – who oversees all filming projects at the site. You can also enjoy afternoon tea served at the Admiral’s House – accompanied by Bond location manager Ali James. She’ll share her insights of working at this historically important site and all the secrets of Bond’s movie magic.
“Shaken. Not stirred”. These iconic lines have become synonymous with Bond – which made their first appearance in Dr. No (1962). To walk you through the stirring history of 007’s drinks, we’ve arranged for a private masterclass with Erik Lorincz – former Head Bartender at the Savoy’s American Bar. His mixological expertise helped to fashion the drinks of Skyfall (2012), Spectre (2015) and No Time To Die (2021). Few in the world can claim his exacting knowledge of Bond’s beverages. This session is exclusive to Black Tomato.
The Aston Martin is the quintessential embodiment of Bond: elegant, powerful, fast. To get a grip on this most iconic of cars, we’ll take you for a performance driving course at Millbrook Proving Ground – made famous by Casino Royale’s (2006) record-breaking car stunt of seven consecutive canon-rolls. Like Bond, you’ll get behind the wheel of an iconic DBS. Not only will you get to drive the mile-long straight made famous by Casino Royale, but you’ll have the opportunity to gain heart-racing speeds in the ‘high-speed constant radius bowl’ and drive a high-octane alpine road circuit. This is about putting the Aston Martin – and yourself – through its paces, guided by an expert instructor with competitive motorsport experience. For added flair, Chris Corbould OBE can join you for lunch – the renowned, Oscar-winning Special Effects Supervisor orchestrated Casino Royale’s spectacular canon-roll.
Bond’s arrival at the sprawling Château de Chantilly was under the cover of wealthy dilettante James St. John Smythe (A View To A Kill, 1985). His purpose? To infiltrate the criminal network of the nefarious Max Zorin. Albert R. ‘Cubby’ Broccoli – the driving force behind bringing James Bond to the big screen – was a true equestrian aficionado, and it was his idea to locate the action at Chantilly. You will step inside the home of France’s most exclusive horse-training centre, exploring its inimitable grounds by horseback or carriage, dine at Auberge du Jeu de Paume, and explore the inner workings of the elite Grand Stables. You can also choose to survey the grounds with Ali James – a key 007 key location manager. You’ll see – through her masterful lens – how 007 locations like Chantilly are brought to exhilarating life on the big screen.
Bond is never as much at home as when he’s at the casino. The Casino de Monte-Carlo, then, might be considered his stomping ground – particularly after he deftly got the better of Xenia Onatopp during an early encounter with her in GoldenEye (1995). On this high-stakes evening, you’ll get a private, behind-the-scenes tour of this renowned institution before enjoying dinner in the elegant restaurant, Le Train Bleu. You’ll then have the opportunity to head to the tables. Here, €400 worth of chips will be included in your experience. You can choose to be joined by Andreas Daniel, who consulted on Texas Hold’em for Casino Royale (2006) and played the role of the dealer – providing the exacting authenticity that brought Bond and Le Chiffre’s tournament to such high tension. This jackpot evening is exclusive to Black Tomato.
Paris is no stranger to intrigue and plot – its streets having set the stage for some of cinema’s most thrilling encounters. Bond is no exception. Enjoying a splash of Bollinger 1975 at the Jules Verne restaurant in A View To A Kill (1985), 007 was about to see the entire city come to life. We’ll show you Paris through his lens aboard a Venetian-style boat along the Seine, just as he made his spirited pursuit of the ruthless May Day. For you, this is a chance to relax: Bollinger and canapes within hand’s reach. You can choose to be joined, for this riverine jaunt, by Carole Ashby – the actress who appeared in the film as Dominique, the ‘butterfly whistler’, in A View To A Kill (1985). She will regale you with insider tales from behind the scenes.
Tonight, you’ll dine at the very restaurant where Bond meets detective Aubergine in A View To A Kill (1985). One of Paris’ most illustrious restaurants, Le Jules Verne, is located high on the second floor of the Eiffel Tower. You’ll have – we hope – a more relaxing time than Bond (who tore away to chase the mysterious May Day). The five or seven-course tasting menu will, no doubt, help. You can choose to be joined by Carole Ashby – who played Dominique in the movie. who blew butterflies in his direction, high above the city of Paris. She’ll regale you with intimate anecdotes and unrivalled insight from behind the scenes.
Before his many years as a secret agent, Bond was once a naval officer. It is this role that we’ll honour on the astounding Monaco Riviera, where you’ll board your own private yacht charter – which Bond might refer to as “a bloody big ship” Skyfall (2012). Departing from Monaco, your route will take in Villefranche-sur-Mer, St Jean Cap Ferrat, Fossettes Creek, Beaulieu, and many more. You’ll have every opportunity to drop anchor – to swim, to unwind, and to soak up the surroundings of this achingly beautiful coastline. Your day will end with a Bond-befitting reservation at La Reserve de la Mala. For an added twist, you can be joined by Bond actress Carole Ashby, who appeared in A View To A Kill (1985) and Octopussy (1983). This is the ultimate elevation of your day upon the water.
In this timeless experience, you’ll visit the Paris OMEGA boutique – located at OMEGA’s flagship boutique on the iconic Champs-Élysées. Here, you’ll be met by a brand ambassador who will give you a peerless induction into the heritage of the brand and its relationship with Bond. This includes the Seamaster – which 007 wears in GoldenEye (1995) – and the Aqua Terra, sported by Bond in Skyfall (2012) alongside a selection of watches and prototypes designed by the art department especially for the films. You’ll also have the option to be met by representatives from the Switzerland-based Brand Heritage Team who have a masterful knowledge of Omega timepieces and 007. As Bond says, “we have all the time in the world” (No Time To Die, 2021).
Bond is a creature of sophisticated habits, and this is no truer than when it comes to champagne. Checking his suite for bugs in Live And Let Die (1973), 007 makes a laidback call to room service. A bottle of Bollinger. And two glasses. It was without question that we would introduce you to his brand of choice. And where better than at the source itself? On this day, you’ll gain ultra-rare access to the private Bollinger Estate – a location ordinarily closed to the public. Drive the vineyards by vintage Land Rover Defender. Take a vista-spanning picnic. Then, descend into La Reserve – a hush-hush cellar whose spaces hold 3,000 magnums; spanning 45 vintages and 16 different crus. From here, enjoy an exclusive tasting of Special Cuvée, Rosé Cuvée and La Grande Année 2014. As Bond put it, “excellent choice”.
It was on the shores of Lake Como that Bond recovered from his wounds in Casino Royale (2006). Like him, you’ll have every opportunity to rest and unwind. But this is the world of 007, and we wouldn’t be making the most of this stunning panoramic location without a touch of glamour and speed. Today, the waters will be your playground: first, climb aboard a seaplane that will arc and yaw high above the lake. Landing upon the waters with an elegant glide you’ll take a private water-ski session (not that Bond needed one in Licence To Kill, 1989). From here, you’ll swim out to the lido and a waiting Riva Super Florida for a scenic, soul-enriching tour across the span of Lake Como. At its end, you’ll enjoy a gourmet lunch consisting of all the finer things we associate with Bond. Pride of place will be given to Villa del Balbianello, where 007 recuperated and fell in love. Only with Black Tomato can these discrete experiences be knitted so cinematically together.
Despite his tough exterior, Bond has a finely attuned ear for classical music. The opera – with its expressive, heart-wrenching scores and themes of tragedy and betrayal – is the ideal musical backdrop for his cinematic world. In honour of this, we will secure you tickets to La Fenice Opera House – the city’s most enduring landmark (which viewers glimpsed in Moonraker, 1979): twice burned and twice rebuilt. Before the audience take their seats, you will join an expert La Fenice guide deep behind the curtains – peering into its inner-workings and viewing its collection of Maria Callas memorabilia. As the orchestra warm up, you’ll sip a private aperitivo in the Sinopoli room. Take your seats.
During his numerous stays in the ‘city of masks’ – such as Moonraker (1979) and Casino Royale (2006) – Bond has explored not only its landmarks but its most labyrinthine corners. On this hush-hush expedition, you’ll be accompanied by our own ‘man in Venice’. He’ll lead you through the city; mapping the scenes and sights most closely associated with 007 – from key moments to filming locations including St Mark’s Square and Piazetta del Leoncini. You’ll travel the Grand Canal and hunt shadows in the Rialto Market, following the path of the Campo San Barbara and Satoportego Speron d’Oro, where Bond pursued Vesper. The city – as movie backdrop and a site of living history – will come to life around you.
Just as there is no Bond without a tuxedo, there is no Venice without its gondolas. Fortuitously, these two worlds collided in From Russia With Love (1963) – when 007 shared an intimate moment with the beautiful Tatiana Romanova just before the credits rolled. Like them, you’ll sedately navigate the city’s labyrinthine canals; passing the Bridge of Sighs and the Piazza san Marco. Things got much bumpier in Moonraker (1979), where Bond converted his gondola into a hovercraft in order to evade his pursuers. Your experience will be altogether more harmonious.
Few will forget Bond and Vesper’s glamorous sailboat entrance to Venice with the sun high and the lagoon glittering with golden fire in the final act of Casino Royale (2006). In appropriate fashion, we’ll take you on a vintage yacht cruise out onto the waters – exploring the lesser-known and more secluded corners of this legendary region, including Pallestrina, Poveglia, Sant’Erasmo, and Torcello. While there are boats aplenty on the lagoon, few are as majestic – few will take our more adventurous and under-the-radar routing. As Bond languorously enquires in The Man With The Golden Gun (1974): “How’s the water?” We think, sublime.
It was on the island of Murano that Bond battled Chang, his bitter adversary in Moonraker (1979), with only the precious Copa Barovier standing between them. In the film it was destroyed. In reality it still lives. Like Bond, we’ll take you to Venice’s most storied island to view this historic piece of material culture before sitting down for a once-in-a-lifetime dinner at a working glass factory – your table ringed by billowing forges and machinery. During this incomparable dinner, master artisans will work their delicate craft around you. Ultimately, this unforgettable dining experience simply cannot be arranged by the public and is exclusive to Black Tomato.
The 17th century courtyard of the Benedetto Marcello Conservatory of Music provided a lustrous backdrop to Casino Royale (2006), and it is here – for one unforgettable moment – that we will bring the music of 007 to glorious life. Joining the Conservatory’s Director, you will enjoy an extremely rare, private tour of the historic Conservatory (founded in 1876) before soaking up a private courtyard performance by the students of Venice’s most esteemed musical establishment. They will give a rousing rendition of the “total entertainment” – as Bond composer John Barry described it – that has provided all the verve and swagger which we so closely associate with 007. From Diamonds Are Forever to Nobody Does It Better, this will provide a moving crescendo to your day in Venice – the ‘queen of the Adriatic’.
You would be hard-pressed to count the exquisite meals Bond has enjoyed over the years. His sophisticated palate is well-known, as evidenced by his indulgence in Beluga caviar which he savours in Thunderball (1965), On Her Majesty’s Secret Service (1969), and Casino Royale (2006). That’s why we’ll work with you to create your ideal, 007-themed bespoke menu drawing on painstaking research through the archives and prop menus. Over the decades Bond ate stone crab, steak Diane, crème caramel. The works. Now it’s your turn at the illustrious Hotel Cipriani, A Belmond Hotel. Choose from the 360-views of its rooftop (The Altana) or the private Casanova gardens. You’ll have the option for a private photographer to capture the splendour – in addition to a Bond music recital to provide a fitting 007 soundtrack while you dine. Spare a thought for Moneypenny, whom Bond – as she observes in Dr. No (1962) – has never taken to dinner.
Towering high above the majestic width of St Mark’s Square, the Torre dell’Orologio (constructed in 1496), provided a memorable backdrop for a most eventful encounter between 007 and Chang. The latter met his vertiginous end by plummeting through the face of the clock itself (Moonraker, 1979). “I gave him a time-out”, as Bond later quipped. You will ascend the tower in the company of an expert guide who’ll bring the history of this sumptuous landmark to life by explaining precisely how this delicate blue-gold structure was reimagined for the silver screen. Exclusively for Black Tomato, you’ll have the tower entirely to yourself – a rare honour that we’ve curated specifically for this experience.
Bond’s adoration for the Austrian Alps is widely known, with the mighty Gaislachkogl mountain taking centre stage in Spectre (2015). This is precisely where we’ve curated an invigoratingly cinematic day that will celebrate Bond’s mastery of all things alpine. Arranged exclusively for Black Tomato, you’ll travel to the mountain’s summit by snow-groomer – long before the lifts open to the public – to toast the empty slopes with a glass of Bollinger. Now, you’ll make first tracks down the mountain – from red to blue. As you descend, you’ll pass the Hoffler Klinik entrance where 007 met Madeleine Swann in Spectre, as well as one of the original Land Rover Defenders featured in the film. As Bond remarked during another notable snowbound encounter, “I came prepared for a cold reception” (The World Is Not Enough, 1999). As should you.
Bond is a regular denizen of the slopes – having slalomed his way through The Spy Who Loved Me (1977) and The World Is Not Enough (1999). In honour of his alpine excellence, we’ll set you up with the goal of completing Sölden’s mammoth three peaks challenge: with three peaks towering 3,000m or higher. These will be yours to conquer. Being such an energetic day, we’ve arranged for an exclusive off-piste meal to be set up for you in a remote mountain hüttes. For early risers, we can arrange for you to have ‘first tracks’ access to the slopes.
As much as we associate 007 with the land and sea, he’s had more than a few encounters in the air. Not least his spirited pursuit of the kidnapped Madeleine Swann in Spectre (2015). Taking off from Hochgurgl, you’ll ascend, by helicopter, high above the icy, alpine splendour of the Ötztal Valley – echoing the perilous plane journey Bond himself would make. Beneath you will be the Rettenbach glacier, the winding Ötztal Glacier Road, and the futuristic form of the ice Q restaurant. On your ecstatic return to terra firma, you’ll enjoy a decadent Bollinger picnic in the private lounge: an exclusive to The Assignment.
Carved high into the summit of Gaislachkogl mountain is the futuristic ‘lair’ of 007 Elements – a cinematic Bond installation that illuminates precisely how the alpine elements of Spectre (2015) were staged and shot. Typically, visitors experience a self-guided tour, but we’ve arranged for you to be led by Andreas Zunt – the exhibition’s knowledgeable curator. When your tour ends, you’ll pass to neighbouring ‘ice Q’ – a thrillingly-situated restaurant with sweeping views over the surrounding peaks. This building served as the Hoffler Klinik in Spectre (2015), and you’ll have plenty of time to absorb your surroundings over a gourmet four-course lunch. Throughout, you can be joined by Chris Corbould OBE – an acclaimed special effects supervisor who has worked on fifteen James Bond films (Spectre among them).
Thank you for visiting www.blacktomato.com. This site is owned and operated by Black Tomato of Albert House, 256-260 Old Street, London EC1V 9DD (“Black Tomato”). Black Tomato is a managed branch of Hays Tours Operating Limited (“Hays”), which has its registered office address at 28 Olive Street, Sunderland, United Kingdom, SR1 3PE.
When you make a booking for a Black Tomato travel experience, your contract is with Hays trading as Black Tomato. In these terms and conditions “we” “us” or “our” mean Hays trading as Black Tomato and they form the basis of your contract with us. Please read them carefully as they are legally binding. Your contract is also subject to The Package Travel and Linked Travel Arrangements Regulations 2018 (the “Package Travel Regulations”) which contain terms that are implied into contracts for packages even if not specified in these Booking Conditions or in your booking confirmation.
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In all cases, in order to make a booking, a deposit will be required. The amount of deposit varies depending on the nature of your trip and will be confirmed to you before you book. Where bookings include flights with airlines that require full payment in advance of booking, the full price of the flight(s) will be included in the booking deposit and will be chargeable in the event of cancellation as a cancellation fee (see below). The balance payment is due 12 weeks in advance of the intended departure date. If the booking is made less than 12 weeks before departure, the full price of the trip will be payable on booking. Your booking confirmation will advise the balance payment due date. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 12 weeks of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied as set out in Section 6 below.
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It is essential and a condition of booking with Black Tomato, that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. We will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.
Hazardous activities: Your trip may involve activities which are treated as hazardous activities by insurers, this can include sports such as, but not limited to, ski-ing, water sports, horse riding, mountain biking and climbing. It is your responsibility to check with your insurer and ensure that you obtain insurance to cover all activities included in your itinerary, including paying an additional premium for hazardous activities where your insurer requires it. Black Tomato will not be liable for any personal injury or death arising out of any such activities unless caused intentionally or negligently by us – see section 9 below.
We will provide you with general information relating to passport, visa and health formalities relevant to UK or US citizens of the destinations included in your trip, including approximate periods for obtaining visas. Most countries now require passports to be valid for at least 6 months after your return. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for details. Ultimately, it is your responsibility to ensure that you and your party will be able to obtain, and will be in possession of, all necessary travel documents/visas in advance of travel. It will also be your responsibility to ensure that you and all members of your party will be able to comply with all health formalities for the destination concerned. We will not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant health formalities.
Occasionally some of our trips or certain activities may have minimum or maximum age restrictions. This is usually for safety and insurance purposes. Where they do, we may need to ask the ages of your party to confirm whether the trip/activity is appropriate.
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Any cancellation or amendment request must be sent us in writing to our postal address or by email to firstname.lastname@example.org and will not take effect until received by us.
If after our booking confirmation has been issued, you wish to change your travel arrangements in any way, we will do our best to assist you in amending your arrangements after booking, but, subject to your right to transfer under the following paragraph, we cannot guarantee that this will always be possible. Any request for changes must be in writing from the person who made the booking. You may be asked to pay an administration charge of £75 in addition to the costs we incur in making those amendments. If we are unable to make the amendments and you decide to cancel, we may require you to pay us cancellation charges in accordance with Section 6(c) below.
You may transfer your booking to another person who satisfies all the conditions applicable to your travel contract. We must receive at least 7 days’ written notice from you in order to make such a transfer. Any additional fees, charges or other costs incurred as a result of transferring your booking will be passed on to you with these costs being advised to you before we effect any transfer. We will also charge an amendment fee of £75 for any transfer. You and the person to whom you transfer your booking shall be jointly liable to us for the payment of the balance due and for any such additional fees, charges or other costs.
Please note that in many cases, scheduled airlines apply 100% cancellation charges and will not permit name changes or other booking alterations to be made (accordingly they may treat a transfer as a cancellation and re-booking).
If you and/or any member of your party are considering altering your booking in any way, please contact our staff, who will notify you of the applicable charges.
You, or any member of your party, may cancel your travel arrangements at any time before the start of the package. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notification of cancellation by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you.
Cancellations may incur cancellation charges depending on how much notice you give us prior to the departure date. Cancellation charges represent our reasonable costs of terminating your contract based on the time of termination of the contract before the start of the package and the expected cost savings and income from alternative deployment of the travel services where available.
If you cancel your trip more than 12 weeks before your intended departure date (i.e. before the balance due date), the cancellation charge is likely to be the amount of your deposit (including any increased deposit payable as a result of the booking of scheduled flights, see above) although it could be more. Charges for cancellation after the balance due date will usually be more than the deposit amount and will vary due to the complex nature of our travel itineraries. Cancellation charges are likely to increase the closer to departure date that the cancellation is made and may well be up to 100% of the total price of your booking and you should contact us as soon as possible. Cancellation charges for your trip can be confirmed to you on request at any time including before booking. Please ask for confirmation of the amount of any cancellation charge before cancellation.
Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges. Please speak to your insurance provider.
In all cases, where cancellation results in us making a refund payment to you, such payment will be made to you as the lead and contracting member of your party, or any substitute lead and contracting member of the party (see above). This will be the case regardless of which members of the party make the deposit and balance payments for the booking. All refunds will be paid within 14 days of cancellation.
Cancellation charges will not be applied where you cancel due to Unavoidable and Extraordinary Circumstances (as defined in section 7(c) below) occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package or your transport to the destination. In this event you will be entitled to a full refund of any payments made for the package but will not be entitled to any additional compensation.
(a) Amendments before departure
We may have to make amendments to your proposed trip and may do this at any time and we will advise you of any changes that affect your booking before we issue the booking confirmation.
Occasionally, it is necessary for us to make changes after your booking has been confirmed. We are entitled to make minor changes to your booking provided that we inform you.
If, before the start of the package, we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services specified in Schedule 1 of the Package Travel Regulations, or cannot fulfil your special requirements that we have accepted in your booking confirmation, (“Significant Change”), we will notify you as soon as possible. Within the period that we shall specify in the notice, you may either: (i) accept the proposed changes; or (ii) terminate the contract without paying a cancellation charge.
If you choose to terminate your contract, you may accept a substitute package where we are able to offer this to you.
Where the changes to your contract or the substitute package offered result in a package of lower quality or cost, you are entitled to an appropriate price reduction.
If you terminate the contract and do not accept a substitute package, you will be entitled to a full refund within 14 days after the contract is terminated. In addition, compensation may be payable for any lack of conformity in accordance with Sections 8 and 9.
(b) Cancellation by us
Whilst we hope we will never have to cancel your trip, this is very occasionally necessary and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better quality. If we can only offer a lower quality, we will offer give you an appropriate price reduction. If we cannot offer you an alternative, we will give you a full and prompt refund of the price of the trip. We will also be liable to pay appropriate compensation pursuant to Section 9 unless:
(c) Unavoidable and Extraordinary Circumstances
Unavoidable and extraordinary circumstances means a situation beyond the control of a party the consequences of which could not have been avoided even if all reasonable measures had been taken by that party (“Unavoidable and Extraordinary Circumstances”). Unavoidable and Extraordinary Circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), serious security problems such as riots, civil disturbance or unrest due to political instability or terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, significant risks to human health such as outbreak of serious disease at the travel destination, natural or nuclear disaster, fire, flood, drought, earthquake, or adverse weather conditions (actual or threatened) and the Foreign & Commonwealth Office advising against travel to a particular destination.
(d) Travel delays
You may be entitled to claim compensation from your airline under Regulation (EC) 261/2004 in the event of delay, cancellation or overbooking. See Section 12 below for details.
We are liable to you for the performance of the travel services included in the package travel contract (whether those services are to be performed by us or by other travel service providers) – see Section 9.
If after departure you perceive any lack of conformity (as defined in Section 9 below) during the performance of your package travel contract, you must inform us without undue delay. We will remedy any lack of conformity within the reasonable period that you require, unless that is impossible or entails disproportionate costs, taking in account the extent of lack of conformity and the value of travel services affected. If we do not remedy the lack of conformity within the reasonable period you require, you shall be entitled to an appropriate price reduction for any period of lack of conformity and to appropriate compensation for any damage sustained as a result, in accordance with Section 9.
If we are unable to provide a significant proportion of your trip whilst you are away, we will offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract, at no extra cost to you, for the continuation of your trip. Where the proposed alternative arrangements result in a package of lower quality than that specified in the package travel contract, we shall grant you an appropriate price reduction.
You may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the package travel contract or the price reduction granted is inadequate.
If a lack of conformity substantially affects the performance of the package and we fail to remedy the lack of conformity with the reasonable period you specify, you may terminate the contract without paying a cancellation fee and where appropriate request a price reduction and/or compensation for damages in accordance with Section 9.
If we are unable to make alternative arrangements or you reject the proposed alternative arrangement according to the above conditions, where appropriate, you are entitled to a price reduction or compensation for damages, or both, in accordance with Section 10 without terminating the travel contract.
If your package contract includes transport, we will also provide you repatriation with equivalent transport without undue delay and at no extra cost to you.
If we are unable to ensure your return as agreed in the package travel contract because of Unavoidable and Extraordinary Circumstances, we will bear the cost of necessary accommodation (if possible of an equivalent category) for a period not exceeding 3 nights per traveller. The limitation to 3 nights’ accommodation does not apply to persons with reduced mobility (as defined in point (a) of Article 2 of Regulation (EC) No 1107/2006 of the European Parliament and of the Council concerning the rights of disabled persons and persons with reduced mobility when travelling by air) and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have been notified of their particular needs at least 48 hours before the start of the package.
Our liability under the above paragraph may not be limited by reason of Unavoidable and Extraordinary Circumstances if the relevant transport provider may not rely on such circumstances under the applicable Union passenger rights legislation.
We are responsible for the performance of the travel services included in your package travel contract and we will use reasonable skill and care to provide the services or facilities that form part of your booking with us. We will be liable to compensate you if we fail to perform or improperly perform your package travel contract (defined as a “lack of conformity” under the Package Travel Regulations).
You will be entitled to an appropriate price reduction for any period during which there was a lack of conformity, unless we prove that the lack of conformity is attributable to you.
You are also entitled to receive appropriate compensation from us without delay for any damage which you sustain as a result of any lack of conformity. However you shall not be entitled to compensation for damages if we prove that the lack of conformity is:
Except in cases involving death, illness or injury, damage caused intentionally or negligently, in any other case where liability may not be limited by law, or in cases which are subject to the international conventions referred to below, our liability for compensation shall be limited to a maximum of three times the total price of your package (not including amendment charges). We shall have no liability for any loss of business or profits or any other indirect loss or damage.
Our liability to you (and your party) is also limited in accordance with the international conventions set out below as if we were a carrier under the relevant conventions as applicable. These conventions limit the amount of compensation that passengers can claim for death, injury, illness, and loss, damage, delay in the transportation of luggage and personal belongings. The terms of the relevant conventions are expressly incorporated into your contract and copies of the applicable conventions will be provided by us upon request. The relevant international conventions are:
All carriage (by land, air and sea) is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. These are expressly incorporated into your contract with us. Copies of these terms and conditions will be provided by us on your request. Our liability will not exceed that of any carrier.
Any right to compensation or price reduction under the Package Travel Regulations does not affect the rights of travellers under the EU passenger rights legislation. However where you are granted compensation or a price reduction under the Package Travel Regulations and EU passenger rights legislation or the international conventions, we will deduct the compensation or price reductions under the Package Travel Regulations from the other compensation or price reductions granted in order to avoid overcompensation.
Hotels and other tourist services included in your trip are arranged by us with local suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where we organise trips are often lower than comparable standards in the UK. We will at all times endeavour to appoint reputable suppliers. The terms and conditions of hotels and other providers will be applicable and are expressly incorporated into the contract. These may limit or exclude their liability. Local standards of the relevant country will be relevant in assessing performance of the services being performed in that country. In the event of any complaint, the contract will be regarded as having been performed if local standards relating to those services have been satisfied even if the laws of England and Wales have not been met.
Whether or not we are liable for compensation, we will always provide you with appropriate assistance without undue delay if you are in difficulty. This will include providing appropriate information on health services, local authorities and consular assistance, assisting you to make distance communications and helping you to find alternative travel arrangements. We may charge you a reasonable fee for such assistance if the difficulty is caused intentionally by you or through your negligence.
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to your departure. Please ask us for at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
If you book a flight with us you will be issued with an ATOL certificate. See Section 18 for further information.
Where a flight is changed, delayed or cancelled or you are denied boarding of an aircraft for any other reason, you may be entitled to claim compensation from the airline under Regulation (EC) 261/2004. Full details are available at European airports and from airlines. You must lodge any claim for compensation under this Regulation directly with the relevant airline. We are not an air carrier and will have no liability to you in relation to the above Regulation. Please note that any compensation you obtain under these Regulations does not give you an automatic right to obtain compensation from us. Your right to compensation from us is set out in Sections 8 and 9 above. If any payments to you are due from us, any payment made to you by the airline will be deducted from that amount to avoid overcompensation (see also Sections 8 and 9 above)
If you perceive any lack of conformity during your trip, please inform our representatives or the relevant supplier (e.g., your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us so that we can remedy the problem and make any alternative arrangements that may be necessary. If the problem is still not resolved upon your return, please write to us within 28 days of your return to our Customer Services Department at Albert House, 256-260 Old Street, London EC1V 9DD, giving your booking reference and other information. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint at the time the problem occurred and this may affect your rights under this contract.
We are a Member of ABTA, membership number Y6071. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com
You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Whilst we will endeavour to comply with any special requests we receive (such as specific airline seating, dietary requirements or specific rooms) and will pass any special requests to the relevant supplier. However, we are unable to guarantee compliance with such requests and are not liable for any loss suffered in the event of such requests not being complied with.
Where excursions and/or activities are booked and paid for in advance as part of the price of the trip and detailed on our booking confirmation, these will form part of the package contract with us. We undertake to use reasonable skill and care in selecting suppliers who provide excursions and activities as part of your contract.
Any excursions and/or activities that you decide to purchase at any time from a local supplier or third party once your trip has commenced, will not form part of your contract with us. Your contract for such excursions/activities will be made with the relevant supplier or third party and on that party’s terms and conditions and we have no liability whatsoever for the performance of that excursion or activity.
The Assignment: Europe Tours & experiences:
Your Assignment itinerary may include guest appearances by former Bond actors, other Bond film experts such as stunt artists and other tours and experiences designed to provide you with an authentic Bond-style experience. As each trip is bespoke and each individual service arranged to suit your preferred itinerary, we contract individual suppliers on a request basis and therefore cannot guarantee their availability.
We shall not be responsible for the cancellation of a single tour or experience in your confirmed itinerary: cancellation of a single tour or experience is only a minor change to your Assignment and does not entitle you to compensation or a price reduction. In addition, where cancellation of the service is by reason of circumstances such as illness or injury of the individual supplier or any other unavoidable and extraordinary circumstance outside of our or their reasonable control, we shall have no liability for any compensation in any event. Where a confirmed service cannot be provided, we will try to find an alternative service, but we may not always be able to do this.
Some of the activities in your itinerary may require a small group size and so where you are part of a larger group, you may have to divide into smaller groups in order to undertake certain activities.
In order to enable us to process and fulfil your booking, we will ask you to provide us with personal information including name, address, email address, telephone number, details of group members that are travelling, we well as any special needs, health, medical, mobility or dietary requirements. Black Tomato Limited is the data controller of any personal information that you provide to us and is registered with the Information Commissioner’s Office.
In order to ensure that your holiday is appropriate for your specific needs that you have disclosed to us, for example, a medical condition or reduced mobility, we or the suppliers of your travel arrangements may require further details. We will ask for your explicit consent to collect and share this information as necessary with the suppliers of your travel arrangements in order to fulfil your booking.
We may pass personal information that you provide to us (including health and mobility information as explained above) on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators and destination management companies as necessary to fulfil your contract.
In order to process and fulfil your contract, your personal information may also be provided to public authorities such as customs and immigration, security and/or credit checking companies, credit and debit card companies and government and enforcement agencies if required by them in order for us to fulfil your booking, or as required by law. Your personal information may be shared with the police or other law enforcement or crime prevention agencies for security purposes.
If you are travelling to the US, the US Customs and Border Protection require us to provide them with your personal information for the purposes of preventing and combating terrorism and other transnational serious crimes. International travellers who are seeking to travel to the US under the Visa Waiver Programme (VWP) are now subject to enhanced security requirements and will be required to complete an ESTA (Electronic System for Travel Authorisation) 72 hours before departure and pay an administrative fee. This can be completed on the following website: https://esta.cbp.dhs.gov/.
This contract is governed by English law and is subject to the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so.
We will endeavour to send your tickets, hotel vouchers and final information regarding your trip approximately 2 weeks prior to departure by e-mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
We provide full financial protection for all of the packages that we sell.
Flight packages: For package holidays including flights, this is through Hays Tour Operating Limited ATOL no 10531 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com (the “CAA”). In the unlikely event of our insolvency, the CAA will ensure that customers booked on a flight-based package holiday are not stranded abroad and will arrange to refund any money you have paid to Black Tomato for an advance booking. For further information visit the ATOL website at www.atol.org.uk. When you buy a flight-inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable.
If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If this is a flight only booking, this flight is sold as an agent of the airline(s) named on the booking confirmation/ ticket and is not protected under the ATOL scheme. For all other types of bookings where an ATOL certificate is not supplied at the point of initial payment then no ATOL protection applies to any part of your booking.
Non-flight packages: We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the non-flight package holidays that we sell are covered by a scheme protecting your money if the supplier fails. In the unlikely event of our insolvency, ABTA will ensure that customers are not stranded abroad and will arrange to refund any money paid to us for an advance booking.
Other services such as hotels on their own may not be protected and you should ask us what protection is available.
Our normal office hours are 9am until 7pm weekdays GMT and 5am until 2pm weekdays EST. Our office numbers are UK: +44207 426 9888 and US: 1 646 558 3644. All Black Tomato clients travelling will also be able to contact us on our 24 hour number: +44 7921 214 391.
To contact via email please use firstname.lastname@example.org.
Our registered office and principal place of business in the UK is at Albert House, 256-260 Old Street, London EC1V 9DD.
THE PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018
The combination of travel services offered to you is a package within the meaning The Package Travel and Linked Travel Arrangements Regulations 2018.
Therefore, you will benefit from all EU rights applying to packages. Hays Tour Operating Limited trading as Black Tomato (“Black Tomato”) will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Black Tomato has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
More information on key rights under The Package Travel and Linked Travel Arrangements Regulations 2018 (is provided in the form of a hyperlink in Part 2 below).
Key rights under The Package Travel and Linked Travel Arrangements Regulations 2018
The Package Travel and Linked Travel Arrangements Regulations 2018