Average off the shelf experience with top costs

Recently my family took a trip to Toronto and Niagara with black tomato, it was overall a very average experience – something an individual can easily book him/herself with 1/3 the cost. – Agent missed the fact St Lawrence market doesn’t open the day they arranged us to go (not acceptable) – The drive time was miss calculated so we missed the cruise in Toronto after driving back from Niagara on the lake back to Toronto – Details are missed, never got the travel packet agent said will be in our hotel room after check in; we requested fresh fruits for my parents but were not arranged – We took the trip to celebrate my dad recover from cancer and surprisingly there was zero extra from the agent not even a congratulations in the hotel room – The day we arrived there was a big Caribbean festival in the city but was never mentioned to us so we missed it – Costs are on par with top operators but quality isn’t so not worth your money in general. There are better value service out there Oh boy how disappointed we are – there is little attention to details