Careers

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated and awarded luxury travel and lifestyle brands.

We’re looking for an independent, driven, enthusiastic, and ambitious Senior PR Manager to join our NYC-based PR team – someone who is a passionate storyteller, tenacious media pitcher (including some experience with broadcast, podcast and TV pitching) and importantly embodies a thoughtful mindset towards media relations that we maintain and revere. This candidate will be hungry to create relationships that deliver meaningful press exposure, an independent spirit with exceptional written and organizational skills, a person who brings their own creative ideas to our PR strategy, with attention to detail and with a love for travel.

The Senior PR Manager will report to the Head of PR and creatively deliver on a holistic strategy designed to increase US media exposure, strategically and thoughtfully, in both volume and quality of narrative. This strategic and independent PR pro is a go-getter and flourishes in a collaborative environment and will play a key role in showcasing to press our purpose of inspiring people through remarkable travel experiences and the values that drive our behaviors — being humble, thoughtful, and curious and help growing our media presence in a meaningful way.

Main Responsibilities

  • Pitch to their own established network and grow a media database to maximize coverage. opportunities, while ensuring authoritative voice and increase share of voice in media coverage, playing a crucial role in delivering on overall KPI-based performance and success of the PR strategy.
  • Take ownership of key lifestyle media outlets and relationships: identify key lapsed media titles to target while creatively identifying new outlets (and writers) to pitch.
  • Craft compelling pitches that showcase breadth of Black Tomato’s creative travel products, series and itineraries.
  • Bolster brand authority by targeting and engaging additional key media formats such as podcasts, broadcast, and where relevant, speaking engagement opportunities, panels, summits, etc.
  • Grow brand presence in media outlets by targeting regional US markets and other tertiary markets (e.g. Canada) and organizing press desksides and roadshows in these markets with Head of PR and co-founder.
  • Help build and execute PR ideas, programs and launches that speak to our overall strategy and values, and project manage them to ensure successful and timely delivery.
  • Working cross-functionally within the larger marketing team on marquis service launches as well as potentially generating ideas for partnerships and brand collaborations with larger marketing potential.
  • Administrative duties to support the team may include drafting copy for PR newsletter, managing an activity calendar, some pitch/press release writing, coverage tracking.
Skills Required

  • Very strong experience at a PR agency or in-house role, preferably in the luxury space
  • Familiarization with luxury travel media landscape, and experience within this, highly preferred
  • Possesses exceptional media relationships and owned network of press contacts, ideally in the luxury travel and hospitality space
  • Extremely close attention to detail
  • An independent mindset and strong interpersonal skills, with confidence to network, engage and pitch media in-person and act as an ambassador for the brand
  • Excellent writing skills and convincing pitching acumen to convert high quality results and growth for brand
  • Highly organized and independent thinker, with the ability to prioritize, manage one’s own time, and multi-task in a fast-paced environment
  • Experience in securing relevant broadcast / podcast segments across relevant titles
  • Track record of securing comprehensive media results by tapping into a strong network of media contacts, while demonstrating an ability (and agility) to negotiate and secure coverage on brand features, brand launches, executive profiling, creative / owned product placements.
What we offer

  • Competitive salary and bonus
  • 401k matching
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • Personal travel allowance
  • 20 days PTO increasing with length of service plus public vacations
  • Ability to roll over 5 days PTO per year
  • Birthday off
  • Day off for volunteering every month
  • Two days off if you move home
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare plan
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Gym subsidy
  • Referral bonus if you successfully refer someone for a role within the company
A note on our values

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

How to apply

To apply, please send an email to recruitment@blacktomato.com with a copy of your resume and covering letter.

Please note: Currently, we’re not actively recruiting for this role. However, it is one of the most common roles we do recruit for so have a look below and feel free to submit a speculative application which will be considered as soon as we re-open the role.

Job Title: Global Travel Advisor
Location: Remote home-working with regular get-togethers in the US & UK
Position Type: Full-Time, Permanent

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new inquiries with the goal of either directing viable inquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and more than anything care for clients we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

  • Act as the first point of call for incoming inquiries, providing a remarkable and inspiring first experience of Black Tomato.
  • Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
  • Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
  • Ability to learn quickly, absorb information and be confident in relaying it to clients.
  • Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.
  • Work closely with our UK and US based Marketing teams to provide feedback about the inquiries to help drive the best new client outreach to all clients.
  • Work in tandem with our CRM and Client Experience team to help guide how we can better handle inquiries and service them in the most innovative and world-class way.
  • Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.
Skills Required

  • Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
  • Client focused ethos, committed to delivering purely positive outcomes.
  • Confident in communicating with clients and passionate about delivering highly personalized, best-in-class client service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.
  • Ability to express yourself enthusiastically and eloquently both over the phone and over email.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Highly organized with the ability to prioritize, manage own time, and multi-task.
  • Interest in luxury travel destinations, hotels, and experiences.
  • Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)
What we offer:

  • Competitive salary
  • Target-based bonus
  • Pension scheme (UK) and 401k (US)
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • Personal travel allowance
  • 25 days annual leave in UK and 20 days leave in US, increasing with length of service
  • Ability to roll over 5 days per year
  • Birthday off
  • Day off for volunteering every month
  • Two days off if you move home
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare plan
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Gym subsidy
  • Referral bonus if you successfully refer someone for a role within the company
A note on our values:

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato then please send a covering letter and CV to recruitment@blacktomato.com

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +16465583644 where we will be happy to advise.

Get to know us a little better…

Please note: we are not actively hiring for this position. However, we are always interested in hearing from talented individuals so if you would like us to be aware of your interest in Black Tomato, you are welcome to submit a speculative application and we will keep you on record for future roles.

Job Title: Travel Expert in US or UK
Line Manager: Sales Manager
Location: Remote home-working with regular get togethers (we’re recruiting for a role in either US or UK)
Position Type: Full Time, Permanent
Salary:  Competitive+commission

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in either the UK or US. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalized approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

  • Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
  • Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
  • Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.
  • Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
  • Understanding and experience of using a GDS for flight bookings (Galileo preferable).
  • High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective
  • Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
  • Exceptional communication and organisational skills throughout the booking to offer the best client service before, during and after the trip.
  • Enthusiastic phone manner to excite clients about potential or future trips.
What we offer:

  • Competitive salary
  • Target-based bonus
  • Pension scheme (UK) and 401k (US)
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • Personal travel allowance
  • 25 days annual leave in UK and 20 days leave in US, increasing with length of service
  • Ability to roll over 5 days per year
  • Birthday off
  • Day off for volunteering every month
  • Two days off if you move home
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare plan
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Gym subsidy
  • Referral bonus if you successfully refer someone for a role within the company
How to apply:

To apply, please email recruitment@blacktomato.com and put in the subject line Black Tomato: Travel Expert US or Travel Expert UK depending on which region you’re applying to.

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +16465583644 where we will be happy to advise.

Get to know us a little better…