If you’re as passionate about travel as we are, then take a look at the various career listings below and follow the application instructions at the bottom of each listing.

We may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at dataprotection@blacktomato.com.

Vacancies

Job Title: Operations Expert
Line Manager: Sales Operations Manager / Team Sales Manager
Location: UK. Primarily remote with the ability to travel to London as required*
Position Type: Full Time, Permanent
*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’. And whilst the past 18 months have been challenging times for the travel industry Black Tomato is proud to be entering the upward trajectory backed by a record breaking performance over recent months.
As we now start to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our clients facing teams.

We’re looking for a highly organized, enthusiastic, and engaging Sales Operations team member to join our Sales and Operations department in London and New York and are on the hunt for an Operations Expert to join the team. As part of the sales operations team, you will form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – supporting our Travel Experts and Sales managers, creating travel documents, and working closely with Clients, Product team, and the Loyalty team throughout. The Sales Operations team will play a key role in developing Black Tomato’s growth in the UK or US and contributing to the overall performance and client experience of the fast-paced, forward-thinking business globally.

Main Responsibilities

  • Working alongside the Sales Managers and Travel Experts (as well as Product, CRM, and marketing) to ensure best practices for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented, and communicated in a timely manner.
  • Assisting in the post-Sale process, and where necessary liaising directly with clients, to deliver the ultimate client experience.
  • Accurately recording client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience is desirable, preferably in the leisure, hospitality, or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalized, best-in-class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure
  • Highly organized with the ability to prioritize, manage own time, and multi-task.
  • Strong knowledge of luxury travel destinations, hotels, and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join a multi-award-winning international travel company
  • Competitive salary
  • Generous leave allowance plus birthday off
  • Target-based bonus
  • Travel opportunities for work to include one FAM trip per year (in work time)
  • Contributions to personal ‘Travel Pot’ (a fund to use for travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to recruitment@blacktomato.com

Job Title: Travel Expert in London or New York
Line Manager: Sales Manager
Location: Part-office, part-remote (or entirely remote)
Position Type: Full Time, Permanent
Salary:  Competitive+commission

What we’re looking for… 

We’re on the hunt for an experienced Travel Expert to join the sales team. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalized approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include… 

  • Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
  • Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
  • Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.
  • Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
  • Understanding and experience of using a GDS for flight bookings (Galileo preferable).
  • High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective
  • Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
  • Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.
  • Enthusiastic phone manner to excite clients about potential or future trips.

What we offer: 

  • Competitive salary
  • Generous vacation allowance plus birthday off
  • Target-based bonus
  • Pension scheme (UK) / access to health cover (US)
  • Travel opportunities for work to include one FAM trip per year
  • Contributions to personal ‘Travel Pot’
  • Regular work drinks and events – from creative afternoons to reward days

To apply:

To apply, please email recruitment@blacktomato.com and put in the subject line Black Tomato: Travel Expert and either London or New York.

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