Careers

Global Travel Advisor (US-based)

Job Title: Global Travel Advisor

Location: US (NYC preferred)

Position Type: Full-Time, Permanent

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and, more than anything, care for clients, we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

• Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.
• Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
• Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
• Ability to learn quickly, absorb information and be confident in relaying it to clients.
• Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.
• Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.
• Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.
• Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills Required

• Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
• Client focused ethos, committed to delivering purely positive outcomes.
• Confident in communicating with clients and passionate about delivering highly personalised, best-in-class client service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.
• Ability to express yourself enthusiastically and eloquently both over the phone and over email.
• Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
• Extremely close attention to detail and a keen aesthetic eye.
• Highly organized with the ability to prioritize, manage own time, and multi-task.
• Interest in luxury travel destinations, hotels, and experiences.
• Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)

What we offer:

• Target-based bonus
• 401k matching
• A ‘familiarization trip’ each year – experiencing a Black Tomato destination/product (after probation)
• Personal travel allowance 20 days PTO increasing with length of service plus public vacations
• Ability to roll over 5 days PTO per year
• Birthday off
• Day off for volunteering every month
• Two days off if you move home
• Curiosity courses – access to a fund for personal development
• Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
• Access to a healthcare plan
• Mental Health Hour – an extra hour every Wednesday to focus on yourself
• Friday 4pm finish
• Black Tomato Birthdays – adding money towards your personal travel allowance each year
• Gym subsidy
• Referral bonus if you successfully refer someone for a role within the company

A note on our values :

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato then please send a covering letter and CV to recruitment@blacktomato.com

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +442074269888 where we will be happy to advise.

Get to know us a little better…

Travel Expert (US-based)

Job Title: Travel Expert in US
Line Manager: Sales Manager
Location: Remote home-working with regular get togethers (we’re recruiting for a role in US)
Position Type: Full Time, Permanent
Salary:  Competitive+commission

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in the US. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include… 

• Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
• Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
• Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.
• Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
• Understanding and experience of using a GDS for flight bookings (Galileo preferable).
• High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective
• Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
• Exceptional communication and organisational skills throughout the booking to offer the best client service before, during and after the trip.
• Enthusiastic phone manner to excite clients about potential or future trips.

What we offer: 

• Competitive salary
• Generous vacation allowance plus birthday off
• Target-based bonus
• Access to health cover (US)
• Travel opportunities for work to include one research trip per year
• Contributions to personal ‘Travel Pot’
• Regular work drinks and events – from creative afternoons to reward days

To apply:

To apply, please email recruitment@blacktomato.com and put in the subject line Black Tomato: Travel Expert US.

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +442074269888 where we will be happy to advise.

Get to know us a little better…

This is an invitation

To step inside some of the world’s most extraordinary places –and help us to bring them to life through emotionally intelligent storytelling.

At Black Tomato, we create remarkable experiences that thoughtfully connect our clients to the world. Journeys that encourage exploration with curiosity, humility, and a sense of wonder.

For us, travel is not about ticking places off a list. It’s about how these places make you feel.

The calm before sunrise on safari. The beating heart of a Tuscan kitchen. Moments and journeys that go far beyond the expected.

Innovation and storytelling sit at the heart of everything we do. They shape how we design our experiences, how we communicate our expertise, and how we bring these once-in-a-lifetime journeys to life for our travelers and audience.

Now, we’re looking for creatives who share this perspective. Those who are thoughtful in how they observe the world. Those who understand that great storytelling is about presence, emotion, and connection.

This is an invitation to see the world as we do.

The Black Tomato Creator Network

We’re looking to partner with passionate and talented creators to help bring our stories to life. Whether you’re a photographer, filmmaker, or digital storyteller, we want to hear from those with a sharp eye, emotional sensibility, and a passion for telling real stories.

Why Join?

Being part of Black Tomato’s Creator Network gives you the opportunity to:

• Access once-in-a-lifetime experiences most travellers never get to see;
• Collaborate on visually rich and emotionally driven content;
• Build long-term relationships with a globally respected luxury travel brand;
• Share your work amongst our audience.

Who we’re looking for

We’re looking for photographers, filmmakers, and social creators who are:

• Natural storytellers who can observe, listen, and translate real moments into compelling visual narratives;
• Emotionally observant – able to capture atmosphere, people and feeling;
• Confident working independently in unfamiliar environments;
• Drawn to a refined, cinematic and human approach to visual storytelling;
• Experienced in editorial and lifestyle photography
• Experienced in creating content depicting families

How to apply

Applications for the first cohort has now closed. We are not actively recruiting, however please feel free to submit a speculative application which will be considered as soon as we re-open the network.

Shortlisted creators will be contacted in due course. Due to the volume of submissions, we may not be able to respond individually to every application.

Please register by submitting the below form:

Apply Now