If you’re as passionate about travel as we are, then take a look at the various career listings below and follow the application instructions at the bottom of each listing.

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Job Title: Operations Executive

Line Manager: Operations Manager

Experience Level: Entry Level

Location: Primarily remote with the ability to travel to New York, US or London, UK as required*

Position Type: Full time, permanent

Salary: Experience dependent

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

We’re looking for a highly organized, enthusiastic and engaging Operations Executive to join our operations department.

We’re a multi-award winning bespoke, luxury tour operator with headquarters in London and New York and are on the hunt for an Operations Executive to join the team. The Operations Executives act as the first point of call for incoming inquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents and working closely with Travel Experts, Product and the Loyalty team throughout. Reporting to the Operations Manager (UK based), the new Operations Executive will play a key role in developing Black Tomato’s growth in the UK or US and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Main Responsibilities

  • Acting as first point of call for incoming inquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalized, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organized with the ability to prioritize, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join a multi-award-winning international travel company
  • Competitive salary
  • Generous vacation allowance plus birthday off
  • Target-based bonus
  • Pension scheme (UK) / access to health cover (US)
  • Travel opportunities for work to include one FAM trip per year
  • Contributions to personal ‘Travel Pot’
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to recruitment@blacktomato.com

Job Title: Travel Expert in London or New York
Line Manager: Sales Manager
Location: Part-office, part-remote (or entirely remote)
Position Type: Full Time, Permanent
Salary:  Competitive+commission

What we’re looking for… 

We’re on the hunt for an experienced Travel Expert to join the sales team. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalized approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include… 

  • Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
  • Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
  • Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.
  • Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
  • Understanding and experience of using a GDS for flight bookings (Galileo preferable).
  • High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective
  • Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
  • Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.
  • Enthusiastic phone manner to excite clients about potential or future trips.

What we offer: 

  • Competitive salary
  • Generous vacation allowance plus birthday off
  • Target-based bonus
  • Pension scheme (UK) / access to health cover (US)
  • Travel opportunities for work to include one FAM trip per year
  • Contributions to personal ‘Travel Pot’
  • Regular work drinks and events – from creative afternoons to reward days

To apply:

To apply, please email recruitment@blacktomato.com and put in the subject line Black Tomato: Travel Expert and either London or New York.

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When planning your trip, we always look to secure the most flexible terms available. Wherever possible, this will include 100% refunds and fee-free postponements should any Covid complications arise between booking and travel.

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