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If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below or click on a link below for more information. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting…

Vacancies

Job Title: Client Relations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location: New York

Position Type: Full Time

Salary: Experience dependent

 

Applications close: 1st June 2018

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and a growing office in New York, US, where we are on the hunt for the first US-based Client Relations Executive.

The Client Relations Executives act as the first point of call for incoming inquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the New York based Client Relations Executive will play a key role in developing Black Tomato’s growth in the US and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Main Responsibilities

  • Acting as first point of call for (primarily US based) incoming inquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • On an ad-hoc basis, creating VIP bespoke itineraries which includes writing copy, working with design team to create proposals
  • Working alongside the Client Relations and Loyalty teams to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).
  • Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 20 days holiday / year plus birthday off and all major US national holidays
  • Target-based bonus
  • Travel to London office
  • Travel opportunities for work to include one international research trip per year
  • Contributions to personal ‘Travel Pot’ (to fund personal travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected]

Job Title: VIP Travel Planner

Line Manager: CRM & Loyalty Manager

Experience Level: 2+ years

Location: Shoreditch, London

Position Type: Full Time, Permanent

Salary: £30k+ bonuses (but very dependent on experience)

 

Applications close: 18th May 2018

Website:    http://www.blacktomato.com

We’re looking for a highly organised, enthusiastic and engaging VIP Travel Planner to join our multi-award-winning marketing team and help us nurture and drive sales from our existing VIP clients.

The VIP Travel Planner is responsible for managing and nurturing some of our top UHNW clients at all stages of their lifetime; supporting the CRM & Loyalty team in driving retention, repeat bookings and increased value from these VIP clients.

Reporting to the CRM & Loyalty Manager, the VIP Travel Planner will play a key role to provide clients’ world class experience at all stages of their lifecycle with BT.

Main Responsibilities

  • Managing some of our top UHNW loyal clients who we categorise as BT VIPs.
  • Having frequent calls and meetings with our VIPs to understand their ongoing travel plans and working with the relevant destination travel experts when the time comes to create a trip.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Working alongside the relevant sales travel expert on any live bookings they have with us to tailor and enhance their experience.
  • Working alongside the ops team to develop personalised gifting for these VIPs
  • Checking in with clients pre, during and post trip.
  • Debrief calls / meetings alongside the CRM & Loyalty Manager with these clients to gather feedback. Recording this information within the CRM system and working with the department to action any client specific or generic feedback.
  • Developing the VIP client profiles within our CRM system, to include all household members to enable us to better tailor activity.
  • Travelling to meet these internationally based clients several times per year alongside the CRM & Loyalty Manager to help plan their year of travel ahead. Developing their bucket list and helping them to manage this.
  • Assisting the CRM & Loyalty manager/ US team with arranging the annual events. Managing the invitations and the client lists.

Skills Required

  • 2+ years in similar role that has serviced HNW clients is preferable.
  • Highly organised, confident in communicating with HNW clients and passionate about delivering highly personalised, best in class customer service.
  • Strong knowledge of luxury travel destinations, brands and experiences is preferable.
  • Previous experiences in luxury would be beneficial.

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Performance based bonus
  • Pension scheme
  • Travel opportunities for work to include travelling to the US several times a year
  • Travel opportunities for personal holidays
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected]

Job Title: Senior Designer

Line Manager: Group Art Director and Head of Marketing

Experience Level: Middleweight

Location: Shoredtich, London

Position Type: Full Time, Permanent

Salary: £32-35k + bonuses (dependent on experience)

 

Applications close: 18th May 2018

Website:    http://www.blacktomato.com

 

We are an award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world. We are looking for a Senior Designer with strong web, UX and print background to join our ambitious design team. From ideation stage to final product you will concept and design our digital communications. You will have a logical and pragmatic mindset, you are highly motivated and excited by beautifully designed digital experiences, you are confident in your own ability and know how to put the user’ needs firmly at the heart of the process.

 

What you’ll be doing:

  • Research, brainstorm and translate conceptual ideas into engaging, visually rich designs solutions
  • Create visually striking and functional designs for our website and digital channels (email and social), from start to finish
  • Upon advice from our CRO agency, take web design briefs and turn them into suitable wireframes and to project manage delivery with our web-developer
  • Print design for ad hoc collateral such as brochures, flyers and the occasional packaging work for client direct mails
  • Assisting pitch decks for PR, brand partnerships and product campaigns
  • Produce itinerary documents for high net worth clients
  • Ability to work within brand and design guidelines, whilst also considering unique interpretation
  • Organising complex information in a way that is simple, user friendly, logical and clear
  • Collaborate with the team to ensure visual consistency across the project
  • Ability to work within time constraints and deadlines

 

What you’ll have:

  • 3+ years experience as a UX/UI Designer, with a strong understanding of UX processes
  • Excellent visual and user focused design skills
  • Excellent understanding of designing for web & mobile (i.e. responsive and mobile-first design)
  • Agile environment experience, working collaboratively within a team as well as being self-led
  • Experience in user research, ability to analyse data and validate, before creating a solution
  • A ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together, happy to share ideas, take constructive feedback, support with additional work when required
  • Strong understanding of web usability and accessibility, digital trends and how websites and email newsletters are put together
  • Exceptional communication skills, including the ability to clearly explain design concepts
  • Excellent time management and self-organisation
  • Excellent knowledge of Adobe creative suite
  • Print experience is a bonus but as we are a multi-disciplinary team, you should have a basic knowledge of setting up artwork for print

 

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Performance based bonus
  • Pension scheme
  • Great opportunities to make the role your own and get involved with exciting projects
  • Regular work drinks and events – from creative afternoons to reward days
  • Travel opportunities for work as well as holiday perks

 

How to Apply:

If interested please us your CV, cover letter and PDF portfolio to Louisa Lau at [email protected]

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in our London or New York office. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic environment with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

Understanding and experience of using a GDS for flight bookings (Galileo preferable).

High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.

Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected] Please flag in the subject line whether you are interested in joining our London or New York office.

We have a number of internships available in our different departments: Marketing, Sales, Operations and Editorial teams. Our flexible internships offer fantastic opportunities to shadow various team members and gain experience in a busy and dynamic team – based in our offices at 40-42 Scrutton Street, London EC2A 4PP.

For further details or to begin your application please send your CV and a covering letter explaining why you’d like to intern at Black Tomato to [email protected]

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