If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting.

We will be in touch within 10 working days if you’ve been successful. If you have not been successful on this occasion, we may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at [email protected].

Vacancies

Job Title: Email Campaign Executive

Line Manager: CRM Manager and Head of Marketing

Experience Level: 2+ years experience

Location: London*

Position Type: Full Time

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

We are looking for an experienced CRM Campaign Executive to join our multi-award-winning marketing team and help us deliver an effective email strategy to drive engagement and retention with our client base and subscribers.

You will have solid digital and technical knowledge to help us transform our CRM capabilities and programmes. We are not looking to just increase open rates or click-throughs; we want to drive enquiries from meaningful engagement with Black Tomato’s digital touchpoints.

You’ll be passionate about technology, keeping up with industry developments and looking to ensure best practices are used to deliver an effective and robust CRM programme. This is a hands-on role, but the ability to think more strategically would be an advantage.

Reporting into CRM Manager and Head of Marketing, the CRM Executive will be responsible for managing the email channel for Black Tomato and all end to activity on this.

Main Responsibilities

  • Management of the marketing content calendar for the year, working closely alongside our product team and content executives to define the schedule of emails.
  • Managing the build, set-up, execution and optimisation of below the line marketing campaigns within the ESP tool, specifically the end to end development of email campaigns including:
  1. All BAU email campaigns (x3 per month)
  2. Lifecycle/ trigger email programs
  3. Targeting/ Audience selection; defining the appropriate audience and building the segments and control cells within our ESP tool
  4. Campaign build and GA tracking
  5. HTML build knowledge
  6. Q&A ensuring all campaigns are sent accurately
  7. Reporting – post campaign analysis reporting and making optimisation suggestions to feed back into the content calendar/ future communications
  • Developing a test and learn strategy to continually leverage insight and optimise our email activity as well as regular reporting on our email performance and database health.
  • Developing strategies to collect more data on our client base to enrich our database and increase personalisation of communications.
  • Developing and monitoring the feed from our data warehouse and CRM into our ESP to ensure we have the relevant data for personalisation.
  • Management of the preference centre development and API feeds
  • Continually seek to drive CRM innovation to grow the channel’s impact, working alongside; Marketing, IT & Design
  • Signing off on the aesthetic of the imagery and graphics used in the emails (produced by our graphic designer)
  • Signing off on the copy included in the emails (produced by our content executive)

Skills Required

  • Strong hands-on experience of email campaign management (2-3 years + preferable)
  • Knowledge of Campaign build tools (Dotmailer, Salesforce Marketing Cloud/ Exact Target/ Abode/ IBM Marketing Cloud)
  • A good knowledge of HTML plus a passion for learning more skills
  • A solid understand of data and relational databases
  • Working understanding of API’s and system integrations
  • Ability to roll up sleeves and get stuck in on the detail, but also to think more strategically and analytically to constantly evolve and optimise the channel

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Salary is experience dependent but welcome to enquire on application
  • Annual performance related bonus
  • Workplace pension scheme
  • 25 days annual holiday, plus birthday off
  • 1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product
  • Superb travel opportunities
  • Membership of Perkbox
  • Lots of company-wide reward and engagement opportunities

To apply

Please email your CV to [email protected] and put in the subject line Black Tomato: Email Marketing Executive

Job Title: UK PR Director

Line Manager: Head of Marketing

Experience Level: 5+ years experience

Location: London*

Position Type: Full Time

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

We’re looking for a highly motivated, creative and passionate PR Director to be fully responsible for all areas of consumer and trade PR, earned advocacy (media, digital influencers) and brand positioning of Black Tomato in the UK.

As part of the UK Marketing team, and working closely with the Head of Marketing and our PR Director in the US, the PR Director will manage and work hand-in-hand with our product and communications team to develop, implement, execute, report and analyse strategic PR plans to deliver on the UK business objectives and engage the diverse Black Tomato audience to drive increased brand awareness and sales.

Role accountabilities:

  • Act as the key media relations contacts for all mid and top tier travel, luxury and lifestyle media in the UK to gain regular coverage in publications on and off-line
  • Grow brand awareness of BT amongst targeted UK audiences through a creative brand communication strategy
  • Promote and respect core brand values and work closely with all departments (from sales, product and marketing) and partners to deliver integrated campaigns and relevant content
  • Work closely with global and local marketing to own, devise and deliver record breaking launch activity for each new product or service launch
  • Develop an enviable corporate image for Black Tomato within the travel industry and beyond
  • Deliver long-term brand value by building a diverse network of social content creators and converting them into a scalable brand advocacy community who drive both conversation and conversion
  • Act as a spokes-person and brand advocate at media and trade events where relevant
  • Identify, track and optimize relevant KPI’s for UK PR including coverage volumes, reach, syndication, share of voice

Requirements

  • Minimum of five years travel PR experience within the UK
  • Fantastic media relations contacts and skills, gaining coverage in luxury travel publications on and off-line
  • A combination of agency and in-house background is desirable (if coming from an agency, we would be looking at an Account Director or above)
  • Experienced in devising and implementing strategic plans with creative flair
  • Excellent leadership, team management and communication skills
  • Experience delivering press trips for travel media
  • Budget management
  • Have the ability to work under pressure and meet deadlines in a timely manner
  • Have a flexible and professional attitude
  • Have exceptional organizational and prioritising skills and show great attention to detail and be results-driven
  • Social media native – understanding in particular of Instagram and influencer marketing
  • Can derive insight from data and comfortable manipulating and analysing data
  • Adept at managing multiple stakeholders

Package:

Dependent on experience and qualifications, welcome to enquire when applying

Annual performance-related bonus

Workplace pension scheme

25 days annual holiday, plus birthday off

1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product

Superb travel opportunities

Membership of Perkbox

Lots of company-wide reward and engagement opportunities

To apply

Please email your CV to [email protected] and put in the subject line Black Tomato: PR Director.

Job Title: Senior Copywriter

Line Manager: Head of Marketing

Experience Level: 2+ years experience

Location: London*

Position Type: Full Time

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

We’re looking for a Senior Content Writer to grow our brand through crafting compelling narratives and high-impact messaging. We’re looking for someone to create and strategically share content with a diverse group of stakeholders within the company. Whether it’s writing digital or printed copy to help customer engagement, drafting email copy for one of our many newsletters or creating new SEO landing pages you’ll need to empathize, influence, and communicate with different audience members. If you have a passion for marketing and writing about travel and wider subject points that influence travel here is your chance to leave your mark.

It is essential that you are a creative thinker and writer with excellent grammar. The ability to manage multiple projects is critical and you will have demonstrable experience in content management.

What you’ll do:

  • You will create concise, engaging and creative copy for direct mail marketing, digital marketing and sales collateral
  • You will research, write and edit in accordance with the content marketing strategy
  • You will transform logistical information into timely, informative and actionable content that’s aligned with the brand’s voice and style guidelines
  • You will create copy that people enjoy reading and create an emotional connection between Black Tomato and the reader
  • You will optimise every piece of copy created using knowledge of SEO
  • You will work between the Content and Product teams and our SEO agency to ensure tone of voice and brand standards are met
  • You will produce a high volume of copy, adhering to our in-house KPIs
  • You will partner with design team to develop cooperative solutions and cohesive storytelling
  • You will occasionally brief and/or review the content of other writers (internal and freelance) as required
  • You will mentor and support more junior content team members to develop their content skills and expertise

Who you are:

  • You live and breathe the written word
  • You love creating original and creative content for any audience
  • You have fantastic copywriting experience – snappy five-word headlines are great, but we like beautiful, smart, thought-provoking long copy even more
  • You are knowledgeable of SEO techniques and best practices
  • You are experienced in working within digital content writing – both long and short form
  • You have a keen eye for detail and accuracy
  • You are creative in the way you write and the comms ideas you produce
  • You are able to keep up with tight deadlines, rigid KPIs and luxury industry-level standards
  • You are flexible and comfortable within a dynamic, fast paced environment
  • You are enthusiastic about travel

The ideal candidate will have at least 2 years’ experience writing for a wide variety of B2C clients.  A large portion of our clients are from the US therefore it is beneficial if you have experience writing US friendly and relevant copy.

Package:

From £28k Base Salary (dependent on experience and qualifications)

Annual performance-related bonus

Workplace pension scheme

25 days annual holiday, plus birthday off

1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product

Superb travel opportunities

Membership of Perkbox

Lots of company-wide reward and engagement opportunities

To apply

  1. Please email your CV to [email protected] and put in the subject line Black Tomato: Senior Content Writer.
  2. Please include examples of your copywriting.

Job Title: Operations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location: London & New York*

Position Type: Full Time

Salary: Experience dependent

*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

 

Applications close: 15th December 2018

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and an office in New York. We are on the hunt for two new Operations Executives – one in London and one in our growing team in New York.

The Operations Assistant act as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the new Operations Assistant will play a key role in developing Black Tomato’s growth in the UK or US and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the client relations/loyalty team to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Competitive salary
  • Generous holiday and leave allowance plus birthday off
  • Target-based bonus
  • Pension scheme (UK) / access to health cover (US)
  • Travel opportunities for work to include one FAM trip per year
  • Contributions to personal ‘Travel Pot’
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected]

The Black Tomato Group is a collection of three innovative teams – Black Tomato, Studio Black Tomato and The Black Tomato Agency – headquartered in Shoreditch, London with an office in New York, US. Creating remarkable experiences and content that inspires is at the core of everything we do.

With distinct sub-brands offering (i) luxury leisure holidays to consumers in the UK, US and beyond; (ii) creative group and prize incentives to some of the world’s biggest corporates and (iii) cutting-edge creative content and marketing services to world-class destinations and brands, we can offer you an incredibly diverse and dynamic environment to work within and fantastic development (and travel!) opportunities as a result.

We are looking for an accounts clerk to report directly into our Financial Controller and make a real difference within a fast-growing, forward-thinking Company.

The ideal candidate should be confident with Excel and QuickBooks, with great organisational skills and the ability to work to deadlines. Candidates with Finance experience within the travel sector are extremely desirable.

The candidate should have knowledge of accounting concepts with a desire to develop their understanding further, the ability to work unsupervised where necessary and also demonstrate flexibility, with excellent attention to detail. They should also be a true team player, as this role will involve effective interaction/ communication with staff at all levels and within all areas of the Black Tomato Group.

Responsibilities to include:

  • Company credit card reconciliations
  • Query Resolution
  • Bank reconciliations
  • Accountants Payable
  • Accounts Receivable
  • Payroll
  • Managing and processing weekly expenses
  • Cash flow management
  • Daily entry of key data of financial transactions in database

Package:

  • £22k Base Salary (dependent on experience and qualifications)
  • Annual performance-related bonus
  • Workplace pension scheme
  • 25 days annual holiday, plus birthday off
  • 1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product
  • Superb travel opportunities
  • Membership of Perkbox
  • Lots of Company-wide reward and engagement opportunities

To apply

To apply, please email [email protected] and put in the subject line Black Tomato: Accounts Clerk.

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