If you’re as passionate about travel as we are, then take a look at the various career listings below and follow the application instructions at the bottom of each listing.

We may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at dataprotection@blacktomato.com.

Vacancies

Job Title: Senior Designer

Line Manager: Head of Digital

Experience Level: Midweight

Location: Part-office, part-remote (or entirely remote)

Position Type: Full Time, Permanent

Salary:  Competitive (dependent on experience) + bonuses

 

Applications close: 18th April 2021

Website:    http://www.blacktomato.com

 

We are an award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world. We are looking for a Senior Designer with a strong web, UX and print background to help us retain our reputation as a brand globally recognised for visual and tonal excellence. From ideation stage to final product you will concept and design all consumer touchpoints. You will have a logical and pragmatic mindset, are highly motivated and extremely organised. Working closely with the Head of Digital and Head of Client Relations, you ensure all projects are underpinned by both strong data and best practice design allowing for a completely user focused design experience. 

 

What you’ll be doing:

  • Research, brainstorm and translate conceptual ideas into engaging, visually rich designs solutions
  • Create, maintain and raise design standards, both aesthetically and consistently
  • Continuously strive to create best-in-class visuals that set Black Tomato apart from our competitors
  • Work with the Head of Digital to map out key UX work to constantly optimise the site
  • Create visually striking and functional designs for our website and digital channels (email and social), from start to finish
  • Turn web design briefs into wireframes and work with the Head of Digital and development agency to bring projects to life
  • Manage external freelancers on larger projects
  • Print design for ad-hoc collateral including brochures, flyers and direct mail campaigns
  • Support creation of pitch decks for PR, brand partnerships and product campaigns
  • Produce bespoke itinerary documents for high-net worth clients
  • Organising complex information in a way that is simple, user-friendly, logical and clear
  • Collaborate with the team to ensure visual consistency across the project
  • Ability to work within time constraints and deadlines

 

What you’ll have:

  • Proven experience as a midweight designer with a strong UX abilities and understanding
  • Excellent visual and user-focused design skills
  • Thorough understanding of designing for web & mobile (i.e. responsive and mobile-first design)
  • Strong branding abilities – you are confident designing logos, idents and microsites
  • Agile environment experience, working collaboratively within a team as well as being self-led
  • Experience in user research, ability to analyse data and validate, before creating a solution
  • A ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together, happy to share ideas, take constructive feedback, support with additional work when required
  • Strong understanding of web usability and accessibility, digital trends and how websites and email newsletters are put together
  • Exceptional communication skills, including the ability to clearly explain design concepts
  • Excellent time management and self-organisation
  • Excellent knowledge of Adobe creative suite: XD, InDesign, Photoshop, Illustrator
  • Confident setting up artwork for print, understanding different print techniques and liaising with printers

 

What we offer:

  • An amazing opportunity to join our multi-award-winning international travel company
  • Performance-based bonus
  • Pension scheme
  • Real opportunity to make the role your own and get involved with exciting projects
  • Regular work drinks and events – from creative afternoons to reward days
  • Travel opportunities for work as well as holiday perks

 

How to Apply:

If interested please us your CV, cover letter and PDF portfolio to recruitment@blacktomato.com 

Job Title: Client Relations Manager

Line Manager: Head of Client Relations

Experience Level: 2-3+ years of relevant experience, ideally within the travel industry

Location: London (*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.)

Position Type: 12 month (Maternity Cover)

Salary: Subject to experience + annual performance related bonus

 

We’re on the lookout for a budding Client Relations Manager to join our multi-award-winning team, to help us offer the very best customer service experience, as well as building relationships with our clients and generating future enquiries. We are looking for someone who is passionate about putting our clients at the heart of everything they do. Someone who’s solutions orientated, who’ll bring ideas, creativity and ability to effectively manage their own workload. Someone that loves travel and loves building relationships with clients.

You will work closely with the Head of Client Relations and the sales team to deliver excellent service to our clients.

We are looking for a confident individual who is good at listening and communicating with UHNW clients. You will be the main point of contact for all clients returning from trips, so will be responsible for listening and downloading all feedback to enable us to improve our product and service as well as tailor and personalise all future trips they may take with us.   Your goal will be to develop a good rapport with our clients’, be attentive to their wants and needs and identify how Black Tomato can best resolve any issues that are raised. You will also assist in lead generation and developing our clients’ bucket list off the back of these direct conversations and pro-actively following up at the right time with some tailored future trip inspiration. With the goal of regularly engaging with our clients to drive repeat business and a greater share of their travel wallet.

You will be responsible for managing relationships with a key segment of our client base, proactively nurturing the relationship across their lifecycle to ensure they have the best-in-class client experience and truly tailored experience at every interaction.

 

Main responsibilities:

  • Champion for delivering exceptional client experience for all of our clients within Black Tomato
  • Responsible for client outreach post trip to gather post trip feedback in our Post Travel Questionnaire or via appropriate means including direct phone calls
  • Following up on all feedback directly with the clients and ensuring all is acted upon to deliver a positive customer experience
  • Gathering and recording client feedback details to enable heightened client understanding and personalisation on all future trips
  • Ensure all feedback is relayed to the wider team – including the product team so that we can feedback directly to our partners on the ground in each country
  • Lead generation – Pro-actively reaching out to our clients with tailored inspiration for their next trip to remain front of mind when they are dreaming of their next trip and spark their next enquiry with Black Tomato.
  • Reviewing and responding to all trustpilot reviews from our clients
  • Building direct client relationships to increase retention and drive referrals

 

Skills required:

  • 2-3 years sales/client service experience with relevant transferable skills
  • Ideally experience within the travel industry to understand how bespoke itineraries are created
  • Good at establishing relationships
  • Clear communicator, who can explain and promote and explain Black Tomato’s services effectively
  • Active listener who can interpret information, identify opportunities and make suggestions
  • Attention to detail – good, accurate download of all conversations with clients
  • Highly organised individual who is able to manage their own workload
  • Flexible can-do attitude and self-motivated
  • Solutions oriented, working to solve problems and turn them around
  • Committed to putting the client at the centre of their work
  • Travel/ luxury industry experience is a plus

 

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Salary is experience dependent but welcome to enquire on application
  • Annual performance related bonus
  • Workplace pension scheme
  • 25 days annual holiday, plus birthday, volunteer day and moving day off
  • 1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product
  • Superb travel opportunities
  • Lots of company-wide reward and engagement opportunities

 

To apply

Please email your CV to recruitment@blacktomato.com and put in the subject line Black Tomato:  Client Relations Manager

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