If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting.

We will be in touch within 10 working days if you’ve been successful. If you have not been successful on this occasion, we may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at [email protected].

Vacancies

Job Title: Graphic Designer

Line Manager: Head of Design

Location: London (*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time)

Position Type: Full Time

Salary: £24-28k + annual bonus and benefits

Annual leave: 25 days + birthday

What we’re looking for…

Black Tomato Group is a collection of lifestyle brands, built to inspire and deliver travel experiences and creative content.

  • Black Tomato is our award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world. http://www.blacktomato.com
  • Studio Black Tomato is brand strategy and content creation agency. We’ve had experience working with brands including American Airlines, Clinique, Cadillac and Johnnie Walker. http://www.studioblacktomato.com/
  • Black Tomato Agency produce group travel experiencesall over the world as well as creating award-winning prize experiences on behalf of some of the world’s top brands. https://www.blacktomatoagency.com/

With an opening within their creative team, this is an exciting chance to join their team as Graphic Designer. You will work across a range of branding, digital and print projects for the above brands. This is a chance for a multi-disciplinary graphic designer to lead the creative where possible whilst being a ‘hands-on’ designer.

What you’ll be doing:

  • Have a strong understanding and experience in branding, print and responsive web design.
  • Opportunity to work as a brand-side and agency-side designer.
  • Develop/challenge/understand briefs, understand client business and goals to offer creative solutions
  • Work strategically with account managers, marketing and comms teams to originate creative concepts
  • Being involved in the full creative process, developing ideas end to end
  • Able to develop concepts whilst adhering to client brand guidelines
  • Proficiency across Adobe Photoshop, Illustrator and Indesign
  • Be commercially aware – offer design solutions that strike a good balance of effort vs reward
  • Engaged in digital trends and branded content in the luxury lifestyle market

What we offer:

  • A fast-paced, creative and fun office environment
  • Great opportunities to make the role your own and get involved with a wide variety of projects
  • Regular work socials and events – from creative exhibitions, team ping pong to reward days
  • 25 days paid holiday + birthday day off
  • Travel opportunities and training courses are offered

The candidate:

The position is replacing a current role, so the start date would be 1st May 2019.

We are looking for candidates that have a degree in Graphic Design or a related subject, as well as having industry experience working within a creative agency or a brand. You must have proven experience in designing brand design, digital, and if you have print experience this would be advantageous.

How to apply:

If you’re looking to pursue your career within graphic design the we’d love to hear from you. Send us your CV, cover letter and PDF portfolio to Louisa Lau at [email protected] (5mb max).

Job Title: Client Relations Executive

Line Manager: VIP Relations Manager

Experience Level: Entry level

Location: London (*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time)

Position Type: Full Time

Salary: Entry level, experience dependent

What we’re looking for…

We’re looking for a highly organised, enthusiastic and engaging Client Relations Executive to work alongside our multi-award-winning marketing team and help us nurture and drive sales from our existing VIP clients.

The Clients Relations Executive is primarily responsible for assisting the VIP Relations Manager in nurturing some of our top UHNW clients at all stages of their lifecycle; supporting the CRM & Loyalty team in driving client retention. Reporting to the VIP Relations Manager, the Clients Relations Executive will play a key supporting role to provide clients’ world-class experience at all stages of their lifecycle with Black Tomato.

Main Responsibilities:

Assisting the VIP Relations Manager with managing our top UHNW loyal clients, categorised as BT VIPs. Responsibilities will include but are not limited to:

  • Working alongside the relevant travel expert for each booking to ensure travel documents and app documents receive a final check before being sent out to clients; key focus on accuracy of all last-minute changes.
  • Liaising with relevant DMC partners to collate up to date restaurant and in destination event recommendations i.e.; concerts/ art exhibitions etc for VIP bookings.
  • Supporting the VIP Relations Manager to monitor the downloads of the app, pulling a report for clients travelling who need prompting to download.
  • Supporting the VIP Relations Manager with post-trip debrief client calls to gather in-depth feedback and recording this information within the CRM system to then work with the different departments to action any client specific or general feedback.
  • Developing the VIP client profiles within our CRM system to include all household members to enable us to better tailor future trips and outreach activity.
  • Assisting the VIP Relations Manager with arranging client events – including invitations, event planning, logistics and client lists.
  • Supporting the VIP Relations Manager in producing bespoke decks, both proactively and reactively.
  • Supporting the VIP Relations Manager with personalised gifting pre and post trip for each VIP travelling – working with the operations team to develop personalised gifting for these VIPs and then placing orders for these.
  • Birthdays – pulling the monthly birthday report, liaising with VIP Relations Manager for personalised messages, gift selection and ordering.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service and experience at all stages of the clients’ lifetime with us.

Skills Required:

  • This entry level role requires 3-6 months’ experience working within a marketing team or similar travel sales environment servicing UHNW clients.
  • Looking for a highly organised individual with acute attention to detail, someone who is passionate about delivering highly personalised, best in class customer service.
  • Strong knowledge of luxury travel destinations, brands and experiences is preferable.
  • Previous experience in luxury would be beneficial.
  • Previous experience of InDesign and PowerPoint preferable.
  • Creative and solution-based attitude.

What we offer:

  • Competitive salary
  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days
  • 25 days holiday + your birthday off
  • 1 company FAM trip a year – where you can experience one of our destinations

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and referencing Client Relations Executive in the subject line.

Job Title: Client Experience Executive

Line Manager: Client Relations Manager

Experience Level: 2-3+ years’ experience in marketing, sales or customer service role

Location: London (*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.)

Position Type: Full Time

Salary: Subject to experience

We’re on the lookout for a budding Client Experience Executive to join our multi-award-winning marketing team, to help us develop a seamless post trip download process as well as building relationships with our clients and generating future enquiries. We are looking for someone who is passionate about putting the customer at the heart of everything they do, someone who’s solutions orientated, who’ll bring ideas, creativity and ability to effectively manage their own workload. In return they’ll have the freedom to put their ideas to the test.

You will work closely with the CRM Manager and the sales team to deliver excellent post trip customer service to our clients. We are looking for a confident individual who is good at listening and communicating with UHNW clients. You will be the main point of contact for all clients returning from trips, so will be responsible for listening and downloading all feedback to enable us to improve our product and service as well as tailor and personalise all future trips they may take with us.  You will then be responsible for collating the feedback, suggesting changes in the client experience and, at times, project managing these changes.

Your goal is to develop good rapport, be attentive to the client’s wants and needs and identify how Black Tomato can resolve and/or develop. You will also assist in lead generation and building our clients bucket lists off the back of these direct conversations and will be responsible for following up at the right time.

Main responsibilities:

  • Champion for delivering exceptional customer experience for all of our clients within Black Tomato
  • Responsible for client outreach post trip to gather post trip feedback in our Post Travel Questionnaire or via appropriate means including direct phone calls
  • Following up on all feedback directly with the clients and ensuring all is acted upon to deliver a positive customer experience
  • Gathering and recording client feedback details to enable heightened client understanding and personalisation on all future trips
  • Ensure all feedback is relayed to the wider team – including the product team so that we can feedback to directly to our partners on the ground in each country
  • Monthly insight reports to highlight key areas to focus on to improve the client experience in the future
  • Reviewing and re designing the current PTQ and the outreach strategy
  • Reviewing and responding to all trustpilot reviews from our clients
  • Lead generation – driving repeat bookings through bucket list development and timely reminders
  • Building direct client relationships to increase retention and drive referrals

Skills required:

  • 2-3 years sales/ customer service experience with relevant transferable skills
  • Clear communicator, who can explain and promote and explain Black Tomato’s services effectively
  • Active listener who can interpret information, identify opportunities and make suggestions
  • Confident on the phone and when necessary comfortable going out to 121 meetings with clients
  • Excellent at establishing relationships
  • Attention to detail – good, accurate download of all conversations with clients
  • Highly organised individual who is able to manage their own workload
  • Flexible can-do attitude and self-motivated
  • Solutions oriented, working to solve problems and turn them around
  • Committed to putting the customer at the centre of their work
  • Travel/ luxury industry experience is a plus

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Salary is experience dependent but welcome to enquire on application
  • Annual performance related bonus
  • Workplace pension scheme
  • 25 days annual holiday, plus birthday off
  • 1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/ product
  • Superb travel opportunities
  • Membership of Perkbox
  • Lots of company-wide reward and engagement opportunities

To apply:

Please email your CV to [email protected] and put in the subject line Black Tomato: Client Experience Executive

Job Title: Operations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location:  New York

Position Type: Full Time

Salary: Experience dependent

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and an office in New York. We are on the hunt for a new Operations Assistant in our growing team in New York.

The Operations Assistant acts as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the new Operations Assistant will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the US, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the client relations/loyalty team to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Competitive salary
  • 20 days holiday / year plus birthday off and major US national holidays
  • Target-based bonus
  • Access to health cover (US)
  • Travel opportunities for work to include one international research trip / year
  • Contributions to personal ‘Travel Pot’
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

Job Title: Operations Executive

Line Manager: Operations Manager

Experience Level: Entry Level

Location: London

Position Type: Full Time

Salary: Experience dependent

Applications close: 22nd March 2019, with immediate start

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with offices in London and New York, where we are on the hunt for a London-based Operations Executive.

The Operations Executives act as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the Operations Executive will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the UK, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the Client Relations and Loyalty teams to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).
  • Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 25 days holiday / year plus birthday off and UK bank holidays
  • Target-based bonus
  • Travel opportunities for work to include one international research trip per year
  • Contributions to personal ‘Travel Pot’ (to fund personal travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

We have a number of internships available in our different departments: Marketing, Client Relations, Sales, Operations and Editorial teams. Our flexible internships offer fantastic opportunities to shadow various team members and gain experience in a busy and dynamic team – based in our offices at 4-14 Tabernacle Street, London, EC2A 4LU.

To apply 

To apply or for further details, please email [email protected] and put in the subject line Black Tomato: Internship

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in our London or New York office. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic environment with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

Understanding and experience of using a GDS for flight bookings (Galileo preferable).

High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.

Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips

To apply

To apply, please email [email protected] and put in the subject line Black Tomato: Travel Expert and either London or New York.

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