If you’re as passionate about travel as we are, then take a look at the various career listings below and follow the application instructions at the bottom of each listing.

Please note: blacktomato.com is the ONLY website (aside from LinkedIn) that posts roles and handles recruitment of Black Tomato in the UK and US. We are not recruiting for roles outside of these countries. Any vacancies will only come from this website. Additionally, we do not hire roles for reviews, we will never ask for or take payment as part of the recruitment process and we will never contact you via Facebook Messenger, WhatsApp, Telegram or any other instant messaging service. All we would ask for is your resume and an initial phone interview.

If you have any queries please email info@blacktomato.com for more information.

Vacancies

Job Title: Zoho Developer & Analyst
Line Manager: Head of Digital
Location: London or UK (applicants must have the right to work in the United Kingdom)
Position Type: Full-time
Salary: Competitive salary and bonus package – apply for details

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’.

We’re looking for a talented Zoho Developer & Analyst to join our multi-award-winning team. Someone who is relentlessly curious about Zoho, the world, and travel and can help us get the very most from our ongoing implementation of Zoho CRM/ Zoho One.

This is a hands-on role working closely with all the teams in Black Tomato including but not limited to our Marketing, Sales, Operations, CRM and Digital teams in order to understand their needs and translate them into effective Zoho solutions.

We’re looking for someone who will champion the Zoho solution, delivering training, providing governance, developing the platform to fulfil cross channel communications, and applying best practice across all modules.

You would also work with the business to optimise and deliver the best use of Zoho using automation, functions, scripts and workflows in order to achieve the maximum benefits, ROI and positive impact.

Skills & experience we are looking for:

  • Deep experience and understanding of Zoho is essential
  • Proven experience working within IT as a Business Analyst including strong experience in BI tools – ideally Zoho Analytics, but alternatively Power BI, Tableau etc.
  • Experience in handling APIs between different platforms
  • Must be able to collaborate with cross-functional teams to gather business requirements and understand process workflows
  • Comfortable analysing and understanding a business problem or opportunity and then working with Zoho Partner to ensure the best solution is proposed
  • Responsible for developing and creating Deluge scripting code, Functions, Workflows
  • SQL knowledge
  • Strong understanding of digital customer engagement and 360 view of the customer
  • Must have worked in enterprise-level CRM automation products
  • Experience of marketing channel management, principally email
  • Experience of initiating and executing projects and campaigns through a customer first strategy
  • Experience of customer segmentation
  • Managing roles, profiles, sharing rules, automations, permissions and groups
  • Performing database maintenance tasks, including data hygiene, duplicate management, and system diagnostic tests
  • Creating and maintaining business process and solution design documentation
  • Providing CRM onboarding, training, and support to end-users

Personal competencies:

  • Extremely organised
  • A humble, down-to-earth attitude
  • Genuine passion for all things Zoho
  • A fine eye for detail
  • Proactive and self-motivated

What we offer:

  • Competitive salary and 10% performance-related bonus assessed and paid quarterly
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • 25 days annual leave, increasing to 30 days with length of service
  • Ability to roll over 5 days holiday per year
  • Day off for your birthday
  • Day off for volunteering every month
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare cash plan to claim money back for everyday medical expenses
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Referral bonus if you successfully refer someone for a role within the company
  • Bonus/commission can be paid directly into your pension and be topped up by the employer savings on National Insurance Two days off if you move home

A note on our values

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

How to apply

To apply, please send a cover letter and your CV to recruitment@blacktomato.com with the subject line ‘Zoho Developer & Analyst’.

 

Please note: Currently, we’re not actively recruiting for this role. However, it is one of the most common roles we do recruit for so have a look below and feel free to submit a speculative application which will be considered as soon as we re-open the role.

Job Title: Global Travel Advisor
Location: Remote home-working with regular get-togethers in the US & UK
Position Type: Full-Time, Permanent

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’. And whilst the past 18 months have been challenging times for the travel industry, Black Tomato is proud to be entering an upward trajectory backed by a record-breaking performance over recent months.

As we now start to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our client-facing teams.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and more than anything care for clients we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

  • Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.
  • Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
  • Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
  • Ability to learn quickly, absorb information and be confident in relaying it to clients.
  • Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.
  • Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.
  • Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.
  • Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills Required

  • Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
  • Client focused ethos, committed to delivering purely positive outcomes.
  • Confident in communicating with clients and passionate about delivering highly personalised, best-in-class client service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.
  • Ability to express yourself enthusiastically and eloquently both over the phone and over email.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Highly organised with the ability to prioritise, manage own time, and multi-task.
  • Interest in luxury travel destinations, hotels, and experiences.
  • Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)

What we offer:

  • Competitive salary
  • Target-based bonus
  • Pension scheme (UK) and 401k (US)
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • Personal travel allowance
  • 25 days annual leave in UK and 20 days leave in US, increasing with length of service
  • Ability to roll over 5 days per year
  • Birthday off
  • Day off for volunteering every month
  • Two days off if you move home
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare plan
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Gym subsidy
  • Referral bonus if you successfully refer someone for a role within the company

A note on our values :

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato then please send a covering letter and CV to recruitment@blacktomato.com

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +442074269888 where we will be happy to advise.

Get to know us a little better…

Job Title: Operations Expert
Line Manager: Sales Operations Manager / Team Sales Manager
Location: UK. Primarily remote with the ability to travel to London as required*
Position Type: Full Time, Permanent
*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’. And whilst the past 18 months have been challenging times for the travel industry Black Tomato is proud to be entering the upward trajectory backed by a record breaking performance over recent months.

We’re looking for a highly organised, enthusiastic, and engaging Operations Expert team member to join our Sales and Operations department in London. As part of the sales operations team, you will form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – supporting our Travel Experts and Sales managers, creating travel documents, and working closely with Clients, Product team, and the Loyalty team throughout. The Sales Operations team will play a key role in developing Black Tomato’s growth and contributing to the overall performance and client experience of the fast-paced, forward-thinking business globally.

Main responsibilities

  • Working alongside the Sales Managers and Travel Experts (as well as Product, CRM, and Marketing) to ensure best practices for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented, and communicated in a timely manner.
  • Assisting in the post-Sale process, and where necessary liaising directly with clients, to deliver the ultimate client experience.
  • Accurately recording client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills required

  • Some previous customer service and administrative experience is desirable, preferably in the leisure, hospitality, or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
  • Highly organised with the ability to prioritise, manage own time, and multi-task.
  • Strong knowledge of luxury travel destinations, hotels, and experiences (can be developed in the role).

What we offer:

  • Competitive salary and 10% performance-related bonus assessed and paid quarterly
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • 25 days annual leave, increasing to 30 days with length of service
  • Ability to roll over 5 days holiday per year
  • Day off for your birthday
  • Day off for volunteering every month
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare cash plan to claim money back for everyday medical expenses
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Referral bonus if you successfully refer someone for a role within the company
  • Bonus/commission can be paid directly into your pension and be topped up by the employer savings on National Insurance Two days off if you move home

A note on our values

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fueled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to recruitment@blacktomato.com

Please note: we are not actively hiring for this position. However, we are always interested in hearing from talented individuals so if you would like us to be aware of your interest in Black Tomato, you are welcome to submit a speculative application and we will keep you on record for future roles.

Job Title: Travel Expert in US or UK
Line Manager: Sales Manager
Location: Remote home-working with regular get togethers (we’re recruiting for a role in either US or UK)
Position Type: Full Time, Permanent
Salary:  Competitive+commission

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in either the UK or US. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic culture with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include… 

  • Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.
  • Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.
  • Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.
  • Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.
  • Understanding and experience of using a GDS for flight bookings (Galileo preferable).
  • High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective
  • Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.
  • Exceptional communication and organisational skills throughout the booking to offer the best client service before, during and after the trip.
  • Enthusiastic phone manner to excite clients about potential or future trips.

What we offer: 

  • Competitive salary
  • Target-based bonus
  • Pension scheme (UK) and 401k (US)
  • A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
  • Personal travel allowance
  • 25 days annual leave in UK and 20 days leave in US, increasing with length of service
  • Ability to roll over 5 days per year
  • Birthday off
  • Day off for volunteering every month
  • Two days off if you move home
  • Curiosity courses – access to a fund for personal development
  • Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
  • Access to a healthcare plan
  • Mental Health Hour – an extra hour every Wednesday to focus on yourself
  • Friday 4pm finish
  • Black Tomato Birthdays – adding money towards your personal travel allowance each year
  • Gym subsidy
  • Referral bonus if you successfully refer someone for a role within the company

To apply:

To apply, please email recruitment@blacktomato.com and put in the subject line Black Tomato: Travel Expert US or Travel Expert UK depending on which region you’re applying to.

Please note: there is a job scam circulating, targeting jobseekers. Black Tomato will never ask candidates or its employees messages about work over instant messaging services such as Facebook Messenger and WhatsApp. We will never ask employees for payment of any kind. We only employ people who reside in the United States or United Kingdom. If you are ever in doubt, please contact +442074269888 where we will be happy to advise.

Get to know us a little better…