If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting.

We will be in touch within 10 working days if you’ve been successful. If you have not been successful on this occasion, we may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at [email protected].

Vacancies

Job Title: Product Executive

Line Manager: Product Manager

Experience Level: Entry Level

Location: London

Position Type: Full Time

Salary: Entry level, experience dependent

Applications close: 7th June 2019, with an immediate start

Website: http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with offices in London and New York, on the hunt for a passionate, detail-oriented London-based Product Executive.  This role would suit someone looking to move into Product from a Sales role, or someone new to the industry with a high level of enthusiasm and business savvy.

This role will support our ongoing efforts to deliver the best travel experiences for our clients by assisting our Product Managers and Travel Experts in researching & developing new itineraries and destination offerings, networking & negotiating with our key suppliers, and maintaining the quality of all the experiences we offer.

Reporting to our Product Development Manager and Commercial Product Manager (UK based), the Product Executive will play a key role in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking business.

Please Note: Applicants must have the right to work in the UK, we will not be supporting visa applications at this time.

Main Responsibilities

  • Copywriting for our website & reservations system
  • Adapting website content in line with marketing priorities
  • Supplier networking, both in our offices and at external events
  • Researching new destinations and experiences
  • Database entry
  • Pricing analysis
  • Competitor analysis
  • Creating & analysing production reports to identify key sales trends
  • Health & Safety auditing of our existing & new product
  • Administrative support for our Product Managers
  • Ad-hoc support for the Marketing/Retention teams

Skills & Experience Required

  • Strong writing skills and attention to detail
  • Knowledge of luxury travel destinations, hotels and experiences (can be developed in the role)
  • Experience in a previous role in the luxury travel industry an advantage
  • Strong quantitative skills and confidence working with spreadsheets
  • Highly organised with the ability to prioritise, manage own time and multi-task
  • Must be technologically savvy; working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory
  • Understanding of key SEO principles a strong advantage (but not essential)

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 25 days holiday/year plus birthday off and UK bank holidays
  • Target-based bonus
  • Travel opportunities for work to include one international research trip per year
  • Contributions to personal ‘Travel Pot’ (to fund personal travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

Job Title: Freelance Operations & Content Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location: UK

Position Type: Initially 6 months contract

Salary: £2,000 pcm

Applications close: 20th May 2019

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company on the hunt for a Freelance Operations and Content Assistant. Reporting to the Operations Manager (London based), the Freelance Operations and Content Assistant will be intrinsic to a series of projects which will see you play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the UK, we will not be supporting visa applications at this time.

Main Responsibilities

  • Curating photographic imagery for client-facing documents and online portals
  • Logging and categorising product components into back-end CRM systems
  • Researching and producing creative and engaging written content
  • Ad hoc administrative tasks as required

Skills Required

  • Some previous administrative experience desirable
  • Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory
  • A keen eye for aesthetics
  • Excellent written eloquence with the skills to reflect the brand’s voice in one’s own work
  • Ability to problem-solve and a sense of initiative when working independently
  • Ability to communicate well as part of a wider team and support in a variety of miscellaneous tasks

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 25 days holiday / year pro rata plus birthday off and UK bank holidays
  • Regular work drinks and events – from creative afternoons to reward days

 If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

Job Title: Operations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location:  New York

Position Type: Full Time

Salary: Experience dependent

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and an office in New York. We are on the hunt for a new Operations Assistant in our growing team in New York.

The Operations Assistant acts as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the new Operations Assistant will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the US, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the client relations/loyalty team to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Competitive salary
  • 20 days holiday / year plus birthday off and major US national holidays
  • Target-based bonus
  • Access to health cover (US)
  • Travel opportunities for work to include one international research trip / year
  • Contributions to personal ‘Travel Pot’
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

Job Title: Operations Executive

Line Manager: Operations Manager

Experience Level: Entry Level

Location: London

Position Type: Full Time

Salary: Experience dependent

Applications close: 22nd March 2019, with immediate start

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with offices in London and New York, where we are on the hunt for a London-based Operations Executive.

The Operations Executives act as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the Operations Executive will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the UK, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the Client Relations and Loyalty teams to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).
  • Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 25 days holiday / year plus birthday off and UK bank holidays
  • Target-based bonus
  • Travel opportunities for work to include one international research trip per year
  • Contributions to personal ‘Travel Pot’ (to fund personal travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

We have a number of internships available in our different departments: Marketing, Client Relations, Sales, Operations and Editorial teams. Our flexible internships offer fantastic opportunities to shadow various team members and gain experience in a busy and dynamic team – based in our offices at 4-14 Tabernacle Street, London, EC2A 4LU.

To apply 

To apply or for further details, please email [email protected] and put in the subject line Black Tomato: Internship

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in our London or New York office. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic environment with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

Understanding and experience of using a GDS for flight bookings (Galileo preferable).

High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.

Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips

To apply

To apply, please email [email protected] and put in the subject line Black Tomato: Travel Expert and either London or New York.

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