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If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below or click on a link below for more information. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting…

Vacancies

Role: Client Relations Manager
Contract Type: Full Time
Location: Shoreditch, London
Accountable to: Head of Marketing
Salary: £competitive with benefits

We’re looking for a highly motivated, creative Client Relations Manager with experience of driving engagement and commercial success from a HNW client base to join our award-winning marketing team. The CRM Manager will ensure a customer-centric omnichannel approach aimed to recruit new clients and develop the existing ones, by designing a strategy driven by key consumer insights, implementing and managing CRM program.

Reporting to the Head of Marketing & Head of Sales, the CRM Manager will be responsible for helping to drive and implement our CRM strategy; ensuring we have a range of innovative activity in place to drive maximum engagement with our highly discerning client base.

Skills Required

  • Strong previous CRM experience in a fast-paced environment is essential
  • Experience in luxury sector preferable
  • Strong creativity for developing ideas and campaigns/offerings/events that will really engage with/wow our clients
  • Confident with data including data mining and analysis
  • Highly articulate and confident communicator with strong influencing skills
  • Self-motivated multi-tasker able to handle multiple projects with minimal supervision and good time management
  • Whilst not essential, it would be beneficial to have a network/knowledge of suppliers and third parties that they can be used for client engagement purposes

Main Responsibilities

  • Create and deliver a new strategy to improve customer return and referral rates, whilst identifying and implementing continuous improvement opportunities for maximizing customer value
  • Formulate and activate an on and offline marketing calendar that will resonate with our client base and that compliments with the rest of our marketing and messaging activity
  • Perform as an ambassador of the business for our clients and really focus on building strong, lasting connections with them
  • Responsible for supporting relationships with existing clients and increasing engagement with new clients through:
    • development and implementation of customer relationship management expansion and retention strategies
    • understand the UX and customer journey to maximise revenue from loyal clients
    • development, implementation and tracking of all client-specific marketing initiatives to ensure they drive positive returns and are consistent with brand strategy
    • protect and grow revenue from new and existing clients as a result of understanding client needs and translating into effective tools for the sales team
    • promote and manage the one to one top client communication program including commercial and delight activities set according to client’s purchasing propensity, needs and culture with clear tracking and ROI
  • Find CRM best practices in the luxury and travel world to propose and ultimately deliver new innovative and creative ideas and services, CRM programs and technologies
  • Brief designers, marketing and product team to implement marketing communications and campaigns across multiple channels to generate increased loyalty
  • Optimize efficiency and quality of campaigns. Measure, evaluate and report on success
  • Understand the UX and customer journey to maximise revenue from loyal customers

This person should be an independent worker that thrives on responsibility and is capable in managing their own projects and working towards a clear goal. We’re looking for someone who is experienced in marketing to HNWs and will not be accepting applications for anyone that’s not directly worked in this sector.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter detailing your experience in all or some of the role’s main responsibilities and CV to [email protected]

Fixed Maternity Leave Cover For 10 Months With Immediate Start

Role: Head of Creative Services Partnerships
Contract Type: Maternity Cover
Location: Shoreditch, London
Accountable to: Head of Studio Black Tomato
Salary: £competitive with benefits

www.studioblacktomato.com

Studio Black Tomato, the award-winning content creation agency of The Black Tomato Group, is looking to hire a Head of Creative Services Partnerships. This is for a fixed term maternity cover of a period of 10 months.

The individual will be required to:

  • Generate sales from new clients in the travel and luxury lifestyle industries
  • Generate new sales from existing clients
  • Manage and support the sales efforts of senior members of the team – specifically the Co-Founder of Black Tomato, the Head of Media & Partnerships and the Head of Studio Black Tomato

The individual should have a strong understanding of content development in print, digital and video and be able to articulate the role and value that compelling content and supporting marketing & distribution services can provide to target clients. Working independently and as part of a team, the successful candidate will be someone that displays the right mix of ambition, determination and smart-thinking when it comes to ensuring that the optimum commercial performance is attained achieved personally and by the broader team.

Requirements for the role include (but aren’t limited to) the below:

  • 3-5 years’ experience in media, marketing and creative services.
  • Strong knowledge of the role and value of content in aiding clients’ marketing goals.
  • Demonstrate successful achievement of sales targets in previous roles.
  • Demonstrate a strong understanding of the travel and luxury lifestyle industries.
  • Demonstrate a strong understanding of the various methods for monetizing content production within the travel and luxury lifestyle industries.
  • Contacts & relationships within the travel and luxury lifestyle space.
  • Strong financial acumen to ensure that projects are profitable.
  • Contribute ideas to discussions on sales strategies and content formats with the Head of Studio Black Tomato and other members of the team.
  • Attend key conferences and use networking skills to generate business as a face of Studio Black Tomato.
  • Demonstrate a strong understanding of the digital media world and the opportunities to create content for partners.
  • Demonstrate confidence & comfort working with senior decision makers.
  • Ability to manage tight deadlines for producing client proposals.
  • Manage internal and external delivery teams when preparing budgets for client proposals and ensure that client expectations are successfully managed.

If the above sounds like you…

and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected]

Role: Account Manager
Contract Type: Permanent
Location: Shoreditch, London
Accountable to: Head of Content & Delivery
Salary: £competitive with benefits

Studio Black Tomato is an award-winning content creation agency within The Black Tomato Group. We work with a growing portfolio of international brands to produce standout campaigns across the luxury lifestyle sector, and we’re looking for an Account Manager to join the team.

The person should have a bright and energetic attitude to work, and be happy to travel the world to deliver amazing client campaigns. Creativity and organisation are key qualities that you should possess in equal measure, as you’ll be involved in the ideation and delivery of campaigns, as well as being responsible for the daily management of client accounts. A passion for copywriting is also an essential component to the role.

What you’ll do:

  • Excellent client management is central to this role. You will be client-facing on designated campaigns and responsible for building and maintaining those relationships.
  • Deliver top quality campaigns with careful planning and execution, meaning organisational skills are paramount.
  • Map out financial forecasts and schedules to deliver projects on time and within budget.
  • Bring a good eye for design and a new creative mind to the team; our account managers are involved from ideation onwards.
  • Write engaging copy to sell ideas to clients, and subsequently bring those ideas to life. The ability to communicate clearly through copy is essential, as this will span all aspects of your role – from writing daily client emails, campaign proposals and editorial content, to storyboarding, newsletters, social media and beyond.
  • Work across a variety of mediums (including print, digital, video, events etc).
  • Track and report on campaigns for your clients, while analysing any particular highs or lows in engagement.
  • Travel is a regular feature, so this is a great opportunity for anyone with a thirst for discovering new places.

Qualifications:

  • 2+ years previous experience of account management (client-facing preferable).
  • Highly organised with excellent attention to detail.
  • Ability to multitask on many different projects at any given time.
  • Excellent written and oral communication skills.
  • An interest and awareness in current marketing trends.
  • Ability to work autonomously, while also being part of a close-knit team.
  • An understanding of branding and tonality.
  • Experience of WordPress ideal, but not essential.
  • Experience of Photoshop ideal, but not essential.

If the above sounds like you…

…and you feel like you can make a difference to Studio Black Tomato, then please send a covering letter and your CV to [email protected]

 

We have a new and immediate opening for an in-house Video Producer. Working as part of the Black Tomato Group design team, you will be responsible for the production of creative and compelling travel videos for our high net worth global audience as well as a wide range of corporate clients and luxury brands, where video can add value and help solve ever more challenging briefs.

The role would suit a filmmaker who is passionate about travel and motion graphics. You would be solely responsible for the video output for the group, and therefore would need to be able to self-direct projects and work independently.

Job Title: Video Editor & Motion Designer

Line Manager: Art Director & Digital Designer

Experience Level: Midweight

Location: Shoredtich, London

Position Type: Full Time, Permanent

Salary: £30-32k + bonuses (dependent on experience)

Who we are:

The Black Tomato Group is a collection of travel and lifestyle brands, built to inspire and deliver travel experiences and creative services across travel, fashion, beauty, F&B and corporate sectors.

Black Tomato is our award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world http://www.blacktomato.com

The Black Tomato Agency is a dedicated group and prize incentive agency, creating incredible group travel experiences all over the world as well as supplying the latest ‘must-have’ consumer goods to prize winners on behalf of some of the world’s top brands, agencies and companies www.theblacktomatoagency.com

What you’ll be doing:

  • You will be creating short-form and long-form video content for the Black Tomato group, distributed via online marketing channels and internal pitches.
  • Working alongside the in-house graphic design team and marketing teams to push creative boundaries to make beautifully crafted film and motion pieces
  • You will be responsible for directing, shooting, editing, voice over recordings, post-production and the creation of any additional graphics and animations
  • Creating videos from existing footage, new footage and being imaginative with editing stock footage and animating still photography and graphics to create compelling and creative travel videos
  • Creating motion graphics for video content
  • Collaborating with the creative team, and contributing to brainstorms and projects
  • Creation of storyboards to effectively communicate ideas and narrative from pitch stage to final production
  • Accurately quote days required to fulfill briefs

What you’ll need:

  • Excellent video skills: directing, shooting, editing and post production and confident understanding of the film production process
  • Experience in motion graphics preferable
  • A solid understanding of film making, composition, typography and design
  • Strong proficiency in Adobe Premiere Pro and After Effects
  • Proficiency in associated Adobe Creative Suite applications (Illustrator and Photoshop)
  • Passionate, motivated and extremely creative
  • 2 years’ agency experience
  • A passion for travel

*Please note that travel to national and international shoots will be required in the future.

What we offer:

  • A fast-paced, creative and fun office environment
  • Great opportunities to make the role your own and get involved with exciting projects
  • Regular work drinks and events – from creative afternoons to reward days
  • Travel opportunities for work as well as holidays

How to Apply:

If you’re looking to pursue your career within video production and motion graphics then we’d love to hear from you. Send us your CV, cover letter and show reel to Louisa Lau at [email protected].

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge holidays and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and can offer you a buzzy, dynamic environment with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking Company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

Understanding and experience of using a GDS for flight bookings (Galileo preferable).

High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.

Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

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