If you’re as passionate about travel as we are, then please drop us a line, we’d love to hear from you. Take a look at the various career listings below. If you don’t see the job you’re looking for, feel free to send your CV and covering letter to [email protected] so we can contact you next time we’re recruiting.

We will be in touch within 10 working days if you’ve been successful. If you have not been successful on this occasion, we may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at [email protected].

Vacancies

Job Title: Social Media Manager

Line Manager: Head of Marketing

Experience Level: 3-4+ years’ experience in social media

Location: London (*applicants must have the right to work in the country to which they apply. We will not be sponsoring visa applications at this time.)

Position Type: Full Time

Salary: Subject to experience – starting at £35k + bonus + benefits

We’re looking for a Social Media Manager to set and deliver social media strategies to drive growth and enhance our brand reputation.  We’re looking for someone to create highly engaging, shareable and business driving content whilst further encouraging current customer and community engagement.

Key responsibilities include creating and managing content across all social platforms (Instagram, Facebook, Pinterest, LinkedIn, YouTube, Twitter), of which all align with the business objectives and brand image. You will work closely across multiple teams to ensure activity is regularly being optimised, as well as consistently checking all work is executed to a high-standard, identifying areas of improvement to increase efficiency.

What you’ll do:

  • Amplify marketing communications strategy across social platforms, developing creative content plans with considered and agreed measures in place
  • Grow Black Tomato’s customer base and presence on social media through innovative and creative organic and paid campaigns
  • Own and develop the social content calendar and work with key stakeholders and external partners to plan, curate and create content to sustain community growth, and high customer engagement in the UK and US
  • Plan content and delivery using tools such as Hootsuite and Later
  • Utilise analytical tools to monitor audience activity on social media and identify the best ways to communicate with them for maximum impact
  • Manage conversations within social platforms using the brands tone of voice with the ability to create content and creative copy both as part of a campaign, and in real time
  • Analyse and report (monthly/ad hoc) on the performance of social marketing programs using tools such as Google Analytics, reviewing results by tactic to proactively recognise and optimise audience interactions
  • Gather insights to define social marketing opportunities and use knowledge gained through analysis to inform forecasts, budgets and social media direction
  • Some paid management – finding and onboarding a new paid social agency whilst managing some of your own paid budgets for boosting content

Who you are:

  • Brilliantly personable
  • Passionate for social media and how brands market themselves
  • Experience within social media – a minimum of 3-4 years is required
  • A large proportion of our clients are based in US so an understanding of the nuances of the US v UK v ROW is beneficial
  • Someone with a proven track record of growing and engaging communities in social media
  • A strong communicator with excellent relationship management and social marketing conversation skills
  • Highly organised with strong planning skills
  • Experienced at working proactively to enhance market knowledge and competitor awareness
  • Someone with strong analytical skills including familiarity with web analytics tools and social media reporting tools
  • A team player with strong collaboration skills
  • Passionate about trends in social media and new technologies
  • A highly creative thinker with excellent creative copywriting skills and proven content creation ability
  • Experienced at successfully managing a social budget and using paid products to enhance organic growth
  • You are enthusiastic about travel

Benefits:

Great responsibility from day one – the opportunity to make a real difference in what we hope will be a growing social team

From £35k Base Salary (dependent on experience and qualifications)

Annual performance-related bonus

Workplace pension scheme

25 days annual holiday, plus birthday off

1 week ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product

Superb travel opportunities

Membership of Perkbox

Lots of company-wide reward and engagement opportunities – we are a social team that like hanging out with one another

To apply

  1. Please email your CV to [email protected]lacktomato.com and put in the subject line Black Tomato: Social Media Manager

 

Job Title: Operations Assistant

Line Manager: Operations Manager

Experience Level: Entry Level

Location:  New York

Position Type: Full Time

Salary: Experience dependent

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with headquarters in London and an office in New York. We are on the hunt for a new Operations Assistant in our growing team in New York.

The Operations Assistant acts as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the new Operations Assistant will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the US, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the Leisure department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the client relations/loyalty team to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • Competitive salary
  • 20 days holiday / year plus birthday off and major US national holidays
  • Target-based bonus
  • Access to health cover (US)
  • Travel opportunities for work to include one international research trip / year
  • Contributions to personal ‘Travel Pot’
  • A fast-paced, creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

Job Title: Operations Executive

Line Manager: Operations Manager

Experience Level: Entry Level

Location: London

Position Type: Full Time

Salary: Experience dependent

Website:    http://www.blacktomato.com

We’re a multi-award winning bespoke, luxury travel company with offices in London and New York, where we are on the hunt for a London-based Operations Executive.

The Operations Executives act as the first point of call for incoming enquiries, introducing and briefing new clients on how Black Tomato works and offering destination inspiration to help guide through the initial stages of a client’s journey. As part of the operations team, you will also form an integral part in ensuring that each stage of the sales and post-booking experience is delivered smoothly – creating travel documents, travel packages and working closely with both Travel Experts and the Loyalty team throughout.

Reporting to the Operations Manager (UK based), the Operations Executive will play a key role in developing Black Tomato’s growth and contributing to the overall performance of the fast-paced, forward-thinking business globally.

Please Note: Applicants must have the right to work in the UK, we will not be supporting visa applications at this time.

Main Responsibilities

  • Acting as first point of call for incoming enquiries – demonstrating and communicating a complete overview comprehension of the entire Black Tomato group and its full range of services as well as a thorough global destination knowledge and the ability to provide intuitive product guidance and inspiration.
  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Working alongside other teams within the department, to deliver the ultimate customer service at all stages of the clients’ lifetime with us.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Working alongside the Client Relations and Loyalty teams to develop personalised gifting for all clients and VIPs.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

Skills Required

  • Some previous customer service and administrative experience desirable, preferably in the leisure, hospitality or luxury sector.
  • Confident in communicating with clients and passionate about delivering highly personalised, best in class customer service.
  • Ability to express oneself enthusiastically and eloquently both over the phone and in writing.
  • Extremely close attention to detail and a keen aesthetic eye.
  • Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time-pressure.
  • Highly organised with the ability to prioritise, manage own time and multi-task.
  • Strong knowledge of luxury travel destinations, hotels and experiences (can be developed in the role).
  • Must be technologically savvy, with working knowledge of WordPress and proficiency in Photoshop or a design suite would be beneficial albeit not obligatory

What we offer:

  • An amazing opportunity to join our rapidly growing, multi-award-winning international travel company
  • 25 days holiday / year plus birthday off and UK bank holidays
  • Target-based bonus
  • Travel opportunities for work to include one international research trip per year
  • Contributions to personal ‘Travel Pot’ (to fund personal travel)
  • Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato please send a covering letter and CV to [email protected] and [email protected]

We have a number of internships available in our different departments: Marketing, Client Relations, Sales, Operations and Editorial teams. Our flexible internships offer fantastic opportunities to shadow various team members and gain experience in a busy and dynamic team – based in our offices at 4-14 Tabernacle Street, London, EC2A 4LU.

To apply 

To apply or for further details, please email [email protected] and put in the subject line Black Tomato: Internship

What we’re looking for…

We’re on the hunt for an experienced Travel Expert to join the sales team in our London or New York office. If you share our huge passion for travel and are excited by the opportunity to create unique travel experiences that will inspire and astound our clients then we’d love to hear from you.

We are looking for a candidate who has previous experience of creating tailor-made, cutting-edge travel experiences and honeymoons and has a drive to succeed in sales by delivering world-class levels of service and a highly personalised approach.

We’re a multi-award winning bespoke, luxury tour operator based in Shoreditch, London and also in Manhattan, New York and can offer you a buzzy, dynamic environment with great travel opportunities and the chance to make a real difference within a fast-growing, forward-thinking company.

We love, love, love creative people with open minds and ideas that will contribute to both your own team and the wider business.

Key requirements will ideally include…

Previous sales experience in the travel industry at a bespoke travel company within the luxury sector.

Great relationship-building skills, with the ability to quickly build rapport with clients and understand their ideal travel experience, before creating a bespoke itinerary that perfectly matches their needs.

Extensive destination knowledge and the passion to continually stay on top of ‘what’s hot and what’s not’ in your specialist areas in order to ensure we are offering our clients genuinely cutting-edge advice.

Ability to work closely with our marketing and product teams to share ideas that will keep our brand and product range fresh.

Understanding and experience of using a GDS for flight bookings (Galileo preferable).

High level of commercialism when working with suppliers and pricing trips to ensure that we are as competitive as possible from a ‘value’ perspective.

Keen attention to detail to ensure that all trips sold are executed perfectly on the ground and that all client correspondence is of the highest possible standard.

Exceptional communication and organisational skills throughout the booking to offer the best customer service before, during and after the trip.

Enthusiastic phone manner to excite clients about potential or future trips

To apply

To apply, please email [email protected] and put in the subject line Black Tomato: Travel Expert and either London or New York.

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