The world of travel is changing – and constantly in flux. This has made booking future travel a sometimes risky and stressful business. You want to get away, but you don’t want to get caught out.
That’s why we’re excited to offer State of Flex – terms we’ve designed to help you cancel (or postpone) your trip. When planning your trip, we always look to secure the most flexible terms available. Wherever possible, this will include 100% refunds and fee-free postponements on new State of Flex bookings* should any Covid complications arise between booking and travel, up to 30 days before departure.
We’ve thought long and hard about how we can provide you, our clients, with the reassurance to book your much-deserved getaways and experiences – replacing angst with anticipation, and ensuring that you won’t miss out on those trips that are already being booked up for 2022. This is the result.
Ultimately, this is about giving you total peace of mind and absolute flexibility when you come with us. No catches, no complexity, no stress.
State of Flex is our way of returning the excitement to travel – empowering you to look ahead to your trip safe in the knowledge that should things change, you won’t lose out.
Covid-19 has dented the world – and our confidence to experience and enjoy it. With State of Flex, we’re helping travellers put their front foot forward again.
Whether you want to book an escape for right away or for the close of next year, we can arrange it – even turning trips around in a matter of hours. Just let us know when and where you want to go, and we’ll do the rest.
We know how it feels – you want to get away, but the news changes almost daily. That’s why our team of Travel Experts and travel planners are on-hand to help you lock something down, whether you want to go away soon or secure something special for next year.
The key thing to remember is that as long as you cancel or postpone your dates at least 30 days before you depart, we will not charge you.
*Where each of our trips are wholly personalized and bespoke, there may be some extremely exceptional circumstances where a very unique element of your trip has to be secured on a non-refundable basis. If that’s the case, we’ll explain that up front. However, we aim to apply State of Flex to as many clients, bookings and experiences as possible.
Because State of Flex will apply to most but not all new bookings – when we present you with your personalized quotation and itinerary, we’ll explain our cancellation terms right away. The payment and cancellation terms in our Booking Conditions will apply to all other bookings.
For those booking very last-minute travel, or who want to cancel or rebook under 30 days, we will still do everything we can to accommodate and support you. Our Travel Experts are always on hand to help and guide you.
We’re always on-hand to help you navigate the rapids of travelling during the era of Coronavirus. Human, real, and fanatical about travel.
If you’re ready, you can submit your request online.
Or you can chat to our team over video call – sharing ideas, tracing maps, and putting humanity back in the world again.
Alternatively, you can call or email the team. All our contact details can be found here.
For any further information or FAQs regarding our response during coronavirus please read our Coronavirus FAQs.