UPDATED 28 September 2020

Things are changing – fast. And while there’s still much uncertainty, we’re here to guide you through it. And there’s a lot of good reason for hope. Many of us have already begun to hit the road. Others are making plans. For today, tomorrow, or even a year in advance.

Right now, we’re doing everything we can to ensure you can book with confidence and true flexibility.  We’ve designed State of Flex to provide just that – should you wish to you cancel or postpone your trip (for whatever reason) our terms provide a 100% refund up to 30 days before departure on the majority of our new bookings or postpone at anytime for free.

Ultimately, we want you to have peace of mind when you come with us. And we’ll do everything we can to secure that.

Below are just some common questions but if we haven’t answered your’s, then please drop us a line at info@blacktomato.com which we are constantly monitoring and will be quick to respond.

FAQ

How do I know where I can go?

We’re here to advise on the particular destinations open to you based on your residency and passport; there are a variety of considerations to take into account, including the official advice of your home country (e.g., US State Department, UK Foreign Office), insurance considerations, flight availability, entry restrictions to your destination country.  Beyond this, we can also advise on what the actual experience will be like when you get there – open status of restaurants, attractions, any restrictions in terms of curfews, crowds etc. 

I’m keen to book a trip, what if the FCO or State Department Travel Advisory advice changes?

We constantly monitor changes in travel advice to the destinations in which we operate – should this advice change in the lead-up to your trip we will communicate this to you immediately and at that time can discuss the right course of action, as detailed above.

I really want to plan a future trip, but I’m worried about the uncertainty around foreign travel while Covid-19 is still around. What flexibility can you offer me in case I want or need to change plans?

Feel free to read our full details on booking with confidence and true flexibility here.

What will Black Tomato be doing to look after my health and safety if I choose to travel?

You can find full details of our health and safety policy here.

Can I use the UK travel corridors if I live in the UK but have a foreign passport?

Travel restrictions are typically based on where you are resident or which countries you have travelled to in the last 14 days.  We have had US citizens living in the UK travel to Mediterranean countries this summer.   

How do you get an understanding of what I’m looking for?

We’re fully bespoke, so when you call us we’ll have a chat about what youre comfortable with and how you want to travel. Some of the questions we might ask include: are you happy to use commercial flights? Do you want to stick to your car? A private jet charter?  Where do you want to stay – a full-service hotel with rigorous standards, a self-contained villa with screened staff? We’ll take into account anything you’d like to bring up. 

We also understand everyone’s needs for flexibility are different – postponements are generally easy to arrange, but if you need to have your arrangements be fully cancellable that might limit your options.  Our team of experts can work with you to find the right solution for your needs. 

If I do choose to travel, what are the benefits of going now? 

Our clients and staff who are travelling at the moment all come back saying the same thing: ‘I felt incredibly safe’. ‘It was wonderful to experience the destination without the crowds’. ‘The COVID protocols and crowd restrictions actually improved my experience’. ‘Hospitality staff were so warm and welcoming.’   

With the possibilities of second waves and further shut downs, many of our clients are also eager to seize the opportunity to travel now.  Finally, with many of us currently working from home, travel can be an opportunity to continue working full time while enjoying a new place – we have clients taking a villa for a month, working for 3 weeks (with evenings and weekends to indulge and explore) and enjoying one week of holiday.    

I’m from the UK and travelling with you in the next 8 weeks. What if the FCO advises against non-essential travel to my destination?

Due to global government restrictions, we are advising against international travel for at least the next 4 weeks.  If you are due to travel any time in the next 8 weeks, we will be in contact to discuss your travel arrangements and postponing your trip.  As with our entire service, we appreciate that every client and every itinerary is different, and will therefore review each case individually to agree on the most appropriate course of action to fit your personal circumstances and situation.

I’m from the US and travelling with you in the next 8 weeks. What if the State Department changes its advisory level to my destination?

Due to global government restrictions, we are advising against international travel for at least the next 4 weeks.  If you are due to travel any time in the next 8 weeks, we will be in contact to discuss your travel arrangements and postponing your trip.  As with our entire service, we appreciate that every client and every itinerary is different, and will therefore review each case individually to agree on the most appropriate course of action to fit your personal circumstances and situation.

I’m travelling with you in 8+ weeks, what do you advise?

The circumstances around Covid-19 are evolving on an hourly basis; at this point, our recommendation would be to continue to monitor the situation in the hopeful expectation that your chosen destination will be safe for travel at that stage; if however you would like to consider pre-emptively postponing your trip we would be happy to review the possibilities with you.

What happens if I choose to postpone my dates to a season when rates are higher or lower?

If you wish to consider travelling in a season when rates are higher than you originally booked, we will calculate & communicate to you the increase in the price of the trip, which you would then need to pay as a supplement according to our normal payment terms.  If you choose to travel in a season when rates are lower, we would be able to offer you a refund of the difference between your original booking and your new booking.

Useful links

Based in the UK? We strongly recommend that all clients monitor the FCO travel advice page. Sign up to receive email alerts for the country you’re visiting: GOV.UK Foreign Travel Advice.

Based in the US? Please check the latest Government travel advice: US State Dept travel advice.

Based elsewhere and have a question? See below or read more about Coronavirus: World Health Organisation (WHO).

How to contact us

If you have any questions or concerns regarding your travel arrangements, please contact your Black Tomato Travel Expert, who will be happy to assist or send any question to info@blacktomato.com, an inbox we are constantly monitoring.

Can't find it? Don't worry. Just because it's not here, doesn't mean we can't do it.
Call us on +44 207 426 9888 or +1 646 558 3644 or tell us what you're looking for here.
We'll make it happen.

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Take the risk out of travelling

With State of Flex, all new bookings are now 100% refundable should you cancel at any time up to 30 days before your departure. Should you change your mind, we won’t charge you. Find true flexibility and peace of mind when you come with us.

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